Guest Service Supervisor (FB&R) - AutoCamp Hospitality Group

Opening Spring of 2025 with an anticipated start date of mid-January!

Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community. Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often.

Field Station Joshua Tree is seeking a Food, Beverage & Retail Supervisor to join our team! The Food & Beverage Supervisor will support Field Station food and beverage processes across multiple outlets. They will help to create an exceptional guest experience and will partner with all other departments on the property. This position will respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.

Sounds good? We'd love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience and salary requirements.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Provide service of all food and beverage programs in an efficient and friendly manner, and in accordance with Field Station's policies.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
• Provide delivery of guest requested items.
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Assist F&B/Retail Manager with placing orders for all food, beverage and select retail products from qualified vendors.
• Process transactions for food, beverage retail and rental sales.
• Fully trained on front desk applications and able to assist Guest Experience team members as necessary.
• Receive and secure products according to the Purchase Order SOP.
• Properly label & date according to comply with applicable state and federal regulations.
• Review, code, approve and submit invoices to Field Station Accounts Payable.
• Maintain up to date data in the POS/Automated Restaurant Software.
• Maintain F&B inventory par levels of all items based upon volume and expiration.
• Manage monthly F&B inventory, and support with Retail Inventory: must be available on the 1st of every month
• Resolve guest complaints and assists with inquiries that relate to Field Station's services, events, directions, local attractions, etc.
• Assist in solving guest billing discrepancies.
• Ensure that food & beverage offerings are on brand and within budget guidelines
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Review daily sales reports, and ensure all transactions have been accounted for. Report all tips.
• Review sales of experiential bookings; assist in meeting and exceeding non-room revenue goals.
• Assist with recruit, interview, hire and onboard new Field Station F&B team members.
• Review team members' time cards are accurate and ensure payroll is correct at all times.
• Responsible for training of new Team Members and continuous training of existing Team Members.
• Ensure all F&B/Retail team members are certified in Alcohol Awareness training and Food Handlers.
• Assigning/scheduling/overseeing of Field Station Staff Led Experiences.
• Communicate with department leads about daily audits and controls so all are informed about proper procedures.
• Participate in all conference calls as required.
• Assists and supports the Retail & Rental Supervisor with their outlets.
• Perform any other duties as requested by the Manager.

Competencies

• A passion for the great outdoors.
• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
• Strong relational skills
• Thoroughness and an attention to detail
• Excellent and attentive customer service
• Must be a MacGyver, and able to find solutions when issues arise.

Required Education and Experience

• Restaurants, Retail and/or hospitality (server or bartender) experience required.
• Must have the legal ability to serve alcoholic beverages.
• No educational requirement.

Preferred Education and Experience

• Prior experience working in restaurants.

Compensation details: 21-24 Hourly Wage

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