Guest Service/Sales Associate (GSA) - European Wax Center
Atlanta, GA 30319
About the Job
Position Summary
As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.
This Team Member Must uphold the Artemis Wax Core Values:
- We are Team Players
- We Play to Win
- We Bring the Energy
- We are Committed
Responsibilities: Essential Job Functions
- Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
- Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
- Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
- Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
- Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
- Foster a positive and collaborative team environment by assisting colleagues and sharing
- product knowledge.
- Participate in ongoing training and development to stay on top of brand knowledge and sales
- techniques.
Education / Experience / Qualifications
- One year of related service or retail experience. Strongly prefer previous sales experience.
- Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
- Can demonstrate proficiency in point-of-sale systems and computer technology.
- Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding
- communication skills.
- Commitment to maintaining a clean and organized work environment.
Work Environment
- Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
- Must be able to adapt to changes in activity frequently as the business requires.
- Most work performed indoors. Temperature is moderate and controlled.
- Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are
- required. Length of time at these tasks varies from day to day.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to lift up to 50 lbs. occasionally
- Talking and hearing occur continuously in the process of communicating with clients, co-
- workers, and management.
European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.