Guest Service Rock Star - Wetzel's Pretzels
Nashville, TN 37214
About the Job
JOIN OUR TEAM!
Team members and managers at Wetzel’s Pretzels enjoy a fun, team environment with competitive pay, flexible scheduling and free fresh food and drinks.
We are a fresh bakery producing hot, crave-able, hand-made pretzels that are best in class ……just like our teams!
No experience is required but bring your A game…. you need to be reliable, positive and enjoy delighting our fabulous customers.
It’s work that doesn’t feel like work!!
If this sounds like you and you want to be a part of a fun, growing brand, apply for a position today!
Wetzel's Pretzels is looking to hire fun and outgoing individuals that help build positive sales through excellent customer service! We are searching for team-oriented individuals who are excited to work in a fast paced environment.
Required Competencies
- Guest Focus
- Anticipate and understand guests’ needs and exceed their expectations.
- Passion for Results — set compelling targets and deliver on commitments.*
- Problem Solving and Decision Making — make good decisions based on analysis, experience and judgment.
- Reliable Transportation* Show up on Time, Act in a professional manner
- Available weekends and major holidays
Responsibilities Include:
- Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given.
- Hold themselves accountable for their responsibilities on their shift.
- Adhere to schedule and arrive ready to work on time.
- Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.
- Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
Maintain a clean and neat workstation:
- Complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, brand, and franchisee policies.