Guest Service Representative - Mall of America

PURPOSE: To ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Provide all callers and visitors to the guest service desks and kiosks with prompt and courteous service
• Greet guests in a professional manner, providing requested information efficiently
• Assist guests with the purchase of MOA gift cards, merchandise and rental items such as strollers and electronic carts
• Oversee monetary transactions using a computerized point of sale system
• Be able to account for all funds by accurately ringing sales and counting out
• Ensure that all monetary transactions are completed using established cash handling procedures
• Coordinate MOA lost and found program
• Listen to guest issues and direct the matter to appropriate staff for resolution
• Ensure overall cleanliness and safety of the work area
• May provide support in other work areas as needed
• Regular and consistent attendance.
• Other duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Must be at least 16 years of age
• High School Diploma or equivalent
• 1-2 years post secondary education preferred
• At least 2 years previous guest service experience
• Previous cash handling experience required
• Must possess outstanding guest service skills
• Excellent written and verbal communication
• Basic computer skills

PHYSICAL JOB REQUIREMENTS:

• Perform repetitive motion (using keyboard) - Frequently
• Stand and move - Frequently
• Reach at or below shoulder level - Frequently
• Stoop/Squat - Frequently
• Push/Pull -- Frequently
• Lifting/carry up to 40 pounds (strollers) -- Frequently
• Kneel and bend - Occasionally
• Reach at or above shoulder level -- Frequently
• Handle larger items such as boxes or packages (strollers) - Frequently