Guest Service Manager - Home2 Suites Brandon FL

POSITION TITLE: Guest Service Manager

REPORTS TO: Assistant General Manager / General Manager

ABOUT HOME2 SUITES BRANDON FL

The Home2 Suites by Hilton Brandon FL, managed by Vista Host Management & 

Development Company, is located just east of Tampa, offering easy access to the Florida 

State Fairgrounds, Hard Rock Casino, and various dining options. The property provides 

extended-stay suites, a complimentary breakfast, and an outdoor pool, making it ideal for 

both business and leisure travelers.

POSITION SUMMARY

The Guest Service Manager is a dynamic, multi-dimensional role responsible for 

coordinating front desk activities, managing reservations, and ensuring the complete 

satisfaction of all guests. This role involves handling communications across departments, 

managing guest requests, and supporting front-of-house operations.

WHO IS THIS POSITION FOR?

The Guest Service Manager role is ideal for someone who:

• Thrives in a fast-paced environment, handling multiple tasks simultaneously.

• Is passionate about guest service and can lead by example, maintaining a positive 

and welcoming atmosphere.

• Has strong communication and leadership skills, with the ability to train, supervise, 

and support front desk staff.

• Enjoys problem-solving and is capable of managing guest inquiries and escalations 

efficiently.

WHY WORK FOR US?

• Competitive salary with opportunities for performance-based bonuses.

• Vacation / Sick / Bereavement / Holiday Pay.

• Health/Vision/Dental Insurance.

• Life / STD Insurance.

• 401k Program.

• Employee Discounts (Brand Hotels & Company Hotels).

• Free, Third-Party Employee Assistance Program (personal and professional).

• Growth opportunities within Vista Host’s portfolio of properties.

DUTIES AND RESPONSIBILITIES

• Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key 

cards, guest packets, etc.).

• Train, supervise, and support front desk staff, ensuring that all front-of-house 

positions are covered throughout shifts.

• Recruit and train new employees to maintain a high level of guest service.

• Create, organize, and manage schedules for all front office employees.

• Assign tasks and monitor front desk performance to ensure timely, accurate 

customer service.

• Handle guest complaints and specific requests, providing prompt and effective 

resolutions.

• Troubleshoot emergencies and unexpected situations as they arise.

• Monitor office supplies and place orders as needed to maintain adequate stock 

levels.

• Review and respond to in-house and third-party guest reviews, ensuring feedback is 

addressed constructively.

• Perform other duties as assigned by management.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.

• Must be able to stand for long periods.

• Must be able to lift up to 20 lbs.

• Previous front desk or guest service experience is preferred, but not required.