Guest Service Attendant - City of Collinsville

Guest Service Attendant

**The Guest Service Attendant position is Seasonal**

*Typically beginning mid-April through Mid-September with hiring and training beginning as early as November.

The Guest Service Attendant assists with the daily operations of the gift shop, front gate, ticket booth, parties/rentals, and concessions as needed. They also maintain order and enforce rules at the venue entrance while admitting guests quickly and providing excellent customer service. Guest Service Attendants also help maintain safety and cleanliness throughout the park.

Minimum Qualifications

• 15 years of age (with a worker's permit) or older
• Familiarity with money handling, group rentals, recreation software, and customer service
• Ability to adapt quickly
• Individuals who are team-oriented with a positive, can-do attitude
• Ability to use various computer programs including Microsoft Office, Google Workspace, and other software programs
• Accurately count money and run reports

Preference

Familiarity with the supervision and operation of aquatic programs, registration, and POS software.

Individuals who are team-oriented with positive, can-do attitudes.

Physical Requirements

• Ability to walk, run, stand, sit and complete a variety of motor skills
• Ability to walk and/or stand on concrete for the majority of your shift
• Ability to bend to the floor and reach overhead
• Ability to lift and carry 30-70 pounds regularly to chest height
• Ability to hear and see well

Mental Requirements

• Ability to demonstrate exceptional punctuality and attendance
• Ability to project a positive attitude, manner, and appearance
• Ability to think clearly and respond appropriately in an emergency
• Ability to demonstrate mature judgment and ethical behavior
• Ability to read, write and perform mathematical equations
• Ability to work with limited supervision
• Ability to multitask
• Ability to use knowledge; critical thinking skills; judgment and problem-solving skills to handle situations
• Ability to resolve conflict fairly, safely, and in a timely manner

Environmental Conditions

• Ability to work staggered shift assignments as necessary including evenings, weekends, and holidays
• Ability to work in hot, cold, wet and/or other unpleasant outdoor conditions
• Ability to work in a loud, fast-paced environment

Pay Rate

This position is $15.00 per hour.