Guest Service Agent - SAINT KATE - THE ARTS HOTEL
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Description Whether you're an artist at heart or
simply thrive in a dynamic environment, Saint Kate is the space that
unites us all under one roof. Here at Saint Kate, we celebrate
uniqueness and seek candidates from diverse walks of life who are
passionate about engaging with the world around them. We're not just
offering a job; we're offering a chance to dive into the exciting world
of creativity, culture, and connection. If you're eager for career
growth and new experiences, we have an opening for a Front Desk Agent
who will be responsible for greeting and inviting guests to immerse
themselves in the spirit of creativity at Saint Kate, while providing
them with prompt, courteous service and unforgettable experiences.
Recognized as one of Milwaukee's most esteemed hotels with an elite
award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury
experience with artistic flair. With a prime location in Milwaukee's
Theater District, Saint Kate serves as a creative hub for the city,
where every aspect of the hotel is inspired by music, painting,
sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a
diverse audience of theater enthusiasts, food connoisseurs, and
entertainment seekers. What you will be doing: Greet and welcome guests
as they arrive at the hotel. Check guests in and out of rooms. Input and
retrieve information routinely from computer system to communicate guest
requests. Make appropriate selection of rooms based on guests' needs.
Effectively deal with internal and external customers, some of whom will
require high levels of patience, tact, and diplomacy to defuse anger,
collect accurate information and resolve conflicts. Respond to guest
requests and questions regarding area or hotel, outlet information and
services as well as handle guest issues and report complaints to
management. Promptly answer the phone in a professional and clear
manner. Maintain cash handling accuracy including responsibility for
House Bank. Other duties as assigned. What we are looking for: Must be
able to work a varied schedule to include days, evenings, weekends,
holidays and the ability to work under pressure. Excellent customer
service skills and communication are required. Previous hotel,
receptionist, customer service, front desk or administrative experience
preferred. Ability to stand and move throughout the front office and
continuously perform essential job functions. Ability to read, listen,
and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately
complex computer system. Hearing and visual ability to observe and
detect signs of emergencies. High school diploma or equivalent required.
What's in it for you? A free, well-balanced meal every shift Room
discounts at Marcus Hotels & Resorts properties Discounts at Marcus
Hotels & Resorts restaurants, cafes, lounges, golfing,... For full info
follow application link. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/24BCD0E1C5F146D2
simply thrive in a dynamic environment, Saint Kate is the space that
unites us all under one roof. Here at Saint Kate, we celebrate
uniqueness and seek candidates from diverse walks of life who are
passionate about engaging with the world around them. We're not just
offering a job; we're offering a chance to dive into the exciting world
of creativity, culture, and connection. If you're eager for career
growth and new experiences, we have an opening for a Front Desk Agent
who will be responsible for greeting and inviting guests to immerse
themselves in the spirit of creativity at Saint Kate, while providing
them with prompt, courteous service and unforgettable experiences.
Recognized as one of Milwaukee's most esteemed hotels with an elite
award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury
experience with artistic flair. With a prime location in Milwaukee's
Theater District, Saint Kate serves as a creative hub for the city,
where every aspect of the hotel is inspired by music, painting,
sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a
diverse audience of theater enthusiasts, food connoisseurs, and
entertainment seekers. What you will be doing: Greet and welcome guests
as they arrive at the hotel. Check guests in and out of rooms. Input and
retrieve information routinely from computer system to communicate guest
requests. Make appropriate selection of rooms based on guests' needs.
Effectively deal with internal and external customers, some of whom will
require high levels of patience, tact, and diplomacy to defuse anger,
collect accurate information and resolve conflicts. Respond to guest
requests and questions regarding area or hotel, outlet information and
services as well as handle guest issues and report complaints to
management. Promptly answer the phone in a professional and clear
manner. Maintain cash handling accuracy including responsibility for
House Bank. Other duties as assigned. What we are looking for: Must be
able to work a varied schedule to include days, evenings, weekends,
holidays and the ability to work under pressure. Excellent customer
service skills and communication are required. Previous hotel,
receptionist, customer service, front desk or administrative experience
preferred. Ability to stand and move throughout the front office and
continuously perform essential job functions. Ability to read, listen,
and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately
complex computer system. Hearing and visual ability to observe and
detect signs of emergencies. High school diploma or equivalent required.
What's in it for you? A free, well-balanced meal every shift Room
discounts at Marcus Hotels & Resorts properties Discounts at Marcus
Hotels & Resorts restaurants, cafes, lounges, golfing,... For full info
follow application link. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/24BCD0E1C5F146D2
Source : SAINT KATE - THE ARTS HOTEL