Guest Service Agent - Spirit Airlines

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Job Summary

Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service.  As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests. 

Pay Rate: Starting at $16.48/hr 

• Greet and check-in our Guests
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) 
• Provide Guest with courteous, friendly, fast, and efficient service
• Help our Guest with new and existing reservations, assign seats and issue boarding passes
• Handle Guest questions and concerns with professionalism, knowledge and empathy
• Manage gate operations and flight close-outs
• Organize the safe loading and unloading of our customers on and off the aircraft
• Assist with Baggage Service and Baggage Tracing
• Perform Gate Functions with professionalism and care - Announcements and Guest Assistance
• Perform other duties as assigned or as may be necessary to make sure our Guests are safe and have a fantastic Spirit experience
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

• High School Diploma or GED Certification required
• Must hold a valid Driver's License and be at least 18 years of age
• Bilingual (Spanish, Creole and English) Speakers preferred
• Must possess excellent verbal and written communication skills in the English language
• Must be a U.S Citizen, Permanent Resident or have authorization to work in the U.S under any category, with the exception of C08 & C09
• Model and deliver a distinctive and delightful customer experience
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Able to stand for long periods of time and consistently lift luggage of up to 70 lbs.
• Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays
• Must pass a pre-employment drug screening and 10 year background check
• Must be self motivated and able to work independently
• Must be able to maintain a professional image and show no visible tattoos
• Must be able to attend training for five (5) continuous weeks; 40 hours a week
• Ability to follow processes and procedures and apply flexible approach when required

We offer a competitive salary and comprehensive benefits to our team members including dental,vision, life insurance, 401(k) , travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.