Guest Service Agent (Customer Service Representative) - GLOBAL PARKING SYSTEMS

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.  

Starting Pay: $17/hr

MAIN RESPONSIBILITIES

Basic Function: Ensures highest quality customer service and assists the maintenance.

team with keeping all common areas by the entrances and exits clean.

● Assists customers in making payment to fully automated revenue control equipment

● Helps customers with parking services and facilitates the expedient flow of traffic

through the facility

● Leads programs to improve client and customer satisfaction

● Assists in the management of the day-to-day activities of the assigned location.

● Monitors parkers in pay-in lanes

● Interacts with customers in a friendly and professional manner

● Provides assistance to customers that have forgotten where they parked their vehicle.

● Performs other necessary functions as assigned.

● Conducts garage and facility audits as required by management.

● Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.

● Makes change (if required) for customers before transactions.

● Quotes rates for parking services.

● Gives directions to customers to various locations in the city.

● Resolves customer complaints independently or with the aid of a supervisor.

● Answers telephone in a prompt and courteous manner (if required).

● Maintains cleanliness of facility and picks up trash in the surrounding area.

● Presents themselves professionally (neat appearance and in uniform) at all times while at work.

● Arrives to work on time for scheduled shifts.

● Completes any other duties that may be assigned by the supervisor.

MINIMUM QUALIFICATIONS

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement : The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Mathematical Skills : ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment : The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions

of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

● The noise level in the work environment is usually moderate to loud.

● The exposure level in the work environment to vehicle emissions is moderate to high

● The exposure level in the work environment to extreme hot/cold temperatures is

moderate to high.

● The work environment is subject to all weather conditions including, but not limited

to, precipitation and wind.

● The exposure level in the work environment to bright sunlight and nighttime working

conditions is high.

Physical Demands: The physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. While performing the duties of this job, the employee is

frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or

controls and reach with hands and arms. Specific vision abilities required by this job

include close vision.

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.