Guest Room Attendant - Southern Management Companies, LLC.

WHAT WE ARE LOOKING FOR:
Responsible for ensuring that guests have a clean, well-stocked, comfortable environment to spend their time during vacations or business travel. They thoroughly clean guestrooms according to specified standards, and ensure overall guest satisfaction.



WHAT WE EXPECT FROM YOU:


* Maintain complete knowledge of correct maintenance and use of equipment
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas
* Ensure security of any assigned keys, beeper, and radios
* Review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift
* Organize and prioritize daily assignments
* Review assigned area and complete general removal of any trash or debris on floors
* Check assigned floor closets and complete linen requisition to replenish linen supplies
* Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram
* Maintain cleanliness and organization of floor closets
* Clean designated areas with proper chemicals, tools and equipment
* Transport any Room Service trays/items in guest hallways to service elevator landings
* Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor
* Inspect condition of planters and plants; remove debris, polish planters
* Empty trash containers, ashtrays and ash urns in all assigned areas
* Remove trash; debris and cobwebs from all assigned areas
* Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas
* Report any damages or maintenance problems to the Housekeeping Supervisor
* Turn over any lost and found items to the Housekeeping Supervisor
* Ensure security of guest room access and hotel property
* Make up cribs and rollaway beds; transport to designated rooms
* Stock Housekeeping department supplies
* Assist Lobby Attendant as assigned
* Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
* Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
* Complete all required Appraisals
* Maintain knowledge and compliance with departmental policies, service procedures, and standards
* Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
* Work as a team member to ensure our guests have the best possible experience
* Understand company's emergency procedures and be able to apply them when necessary
* Report any incidents, property damage or injuries immediately to Manager/Supervisor
* Attend department meetings and training sessions as necessary
* Support Southern Management's Mission, Vision, and Values
* Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
* Contribute to team/company engagement efforts
* Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:


* Perform job functions with attention to detail, speed and accuracy
* Maintain confidentiality of guest information and pertinent hotel data
* Knowledge of proper chemical handling
* Previous guest relations training
* Exert physical effort in lifting/transporting at least 75 pounds or more.
* Push/pull carts or equipment up to 250 pounds.
* Endure various physical movements throughout the work areas
* Must be able to reach above head and shoulder height to perform job duties
* Must be able to stand and exert well-paced mobility for up to 8 or more hours in length
* Work environment -- Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals
* Excellent written and verbal communication skills
* Compute basic arithmetic and mathematical calculations
* Organized and detail oriented
* Excellent time management skills
* Excellent interpersonal skills
* Sound leadership and managerial skills
* Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
* Technical knowledgeable and competency in necessary systems and software:
-[Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]




* 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment
* High School Diploma or equivalent required

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled