GUEST RELATIONS REPRESENTATIVE, FH - FAM - FROEDTERT HEALTH INC.
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON -
SITE. FTE: 1.000000 Shift: Shift 2 Job Summary: Serves as the First
Impression Officer of the Froedtert & The Medical College of Wisconsin
health network, going above and beyond to deliver on exceptional and
memorable concierge-style customer service and hospitality for our
patients, families and visitors. Greet each visitor and offers
assistance with navigation, wayfinding, sharing helpful information and
helping to simplify their journey with us. Provides accurate information
and direction to patients, staff, and family members. Communicates
relevant patient care policies while supporting efficient patient care
flow, and safety for everyone. Communicates with large numbers of
individuals and at times large groups of people and manage stressful
situations in the most empathetic manner. Partners closely with other
departments including customer experience/ performance excellence,
transport, parking, security, and clinical departments. EXPERIENCE
DESCRIPTION: A minimum of 3 years of customer service experience or a
minimum of 6 months of experience internally at Froedtert Hospital.
EDUCATION DESCRIPTION: High School diploma or equivalent is preferred.
TRAINING DESCRIPTION: Situational de-escalation techniques. Epic
transport or EVS modules.SPECIAL SKILLS DESCRIPTION: Proficient in
Microsoft programs. Strong verbal intra and interdepartmental
communication skills. Ability to track data in an accurate and timely
manner for the purposes of supporting customer service analytics.
Bilingual, preferred. Ability to execute security protocol assignments
during an emergency drill is preferred. Proficiency in Epic, preferred.
LICENSURE DESCRIPTION: American Heart Association (AHA) Basic Life
Support for the Healthcare Provider (BLS) or an AHA approved equivalent
is required within 90 days of hire. Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff,
depending on your role you may be eligible for the following: * Paid
time off * Growth opportunity- Career Pathways & Career Tuition
Assistance, CEU opportunities * Academic Partnership with the Medical
College of Wisconsin * Referral bonuses * Retirement plan - 403b *
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability,
Free Workplace Clinics * Employee Assistance Programs, Adoption
Assistance, Healthy Contributions, Care@Work, Moving Assistance,
Discounts on gym memberships, travel and other work life benefits
available The Froedtert & the Medical College of Wisconsin regional
health network is a partnership between Froedtert Health and the Medical
College of Wisconsin supporting a shared mission of patient care,
innovation, medical research and education. Our health network operates
eastern Wisconsin's only academic medical center and adult Level I
Trauma center engaged in thousands of clinical trials and studies. The
Froedtert & MCW health network, which includes ten hospitals, nearly
2,000 physicians and more than 45 health centers and clinics draw
patients from throughout the Midwest and the nation. We are proud to be
an Equal Opportunity Employer who values and maintains an environment
that attracts, recruits, engages and retains a diverse workforce. We
welcome protected veterans to share their priority consideration status
with us at 262-439-1961. We maintain a drug-free workplace and perform
pre-employment substance abuse testing. During your application and
interview process, if you have a need that requires an accommodation,
please contact us at 262-439-1961. We will attempt to fulfill all
reasonable accommodation requests. * APPLICATION INSTRUCTIONS:
Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM0ODY4Ljg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20
US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON -
SITE. FTE: 1.000000 Shift: Shift 2 Job Summary: Serves as the First
Impression Officer of the Froedtert & The Medical College of Wisconsin
health network, going above and beyond to deliver on exceptional and
memorable concierge-style customer service and hospitality for our
patients, families and visitors. Greet each visitor and offers
assistance with navigation, wayfinding, sharing helpful information and
helping to simplify their journey with us. Provides accurate information
and direction to patients, staff, and family members. Communicates
relevant patient care policies while supporting efficient patient care
flow, and safety for everyone. Communicates with large numbers of
individuals and at times large groups of people and manage stressful
situations in the most empathetic manner. Partners closely with other
departments including customer experience/ performance excellence,
transport, parking, security, and clinical departments. EXPERIENCE
DESCRIPTION: A minimum of 3 years of customer service experience or a
minimum of 6 months of experience internally at Froedtert Hospital.
EDUCATION DESCRIPTION: High School diploma or equivalent is preferred.
TRAINING DESCRIPTION: Situational de-escalation techniques. Epic
transport or EVS modules.SPECIAL SKILLS DESCRIPTION: Proficient in
Microsoft programs. Strong verbal intra and interdepartmental
communication skills. Ability to track data in an accurate and timely
manner for the purposes of supporting customer service analytics.
Bilingual, preferred. Ability to execute security protocol assignments
during an emergency drill is preferred. Proficiency in Epic, preferred.
LICENSURE DESCRIPTION: American Heart Association (AHA) Basic Life
Support for the Healthcare Provider (BLS) or an AHA approved equivalent
is required within 90 days of hire. Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff,
depending on your role you may be eligible for the following: * Paid
time off * Growth opportunity- Career Pathways & Career Tuition
Assistance, CEU opportunities * Academic Partnership with the Medical
College of Wisconsin * Referral bonuses * Retirement plan - 403b *
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability,
Free Workplace Clinics * Employee Assistance Programs, Adoption
Assistance, Healthy Contributions, Care@Work, Moving Assistance,
Discounts on gym memberships, travel and other work life benefits
available The Froedtert & the Medical College of Wisconsin regional
health network is a partnership between Froedtert Health and the Medical
College of Wisconsin supporting a shared mission of patient care,
innovation, medical research and education. Our health network operates
eastern Wisconsin's only academic medical center and adult Level I
Trauma center engaged in thousands of clinical trials and studies. The
Froedtert & MCW health network, which includes ten hospitals, nearly
2,000 physicians and more than 45 health centers and clinics draw
patients from throughout the Midwest and the nation. We are proud to be
an Equal Opportunity Employer who values and maintains an environment
that attracts, recruits, engages and retains a diverse workforce. We
welcome protected veterans to share their priority consideration status
with us at 262-439-1961. We maintain a drug-free workplace and perform
pre-employment substance abuse testing. During your application and
interview process, if you have a need that requires an accommodation,
please contact us at 262-439-1961. We will attempt to fulfill all
reasonable accommodation requests. * APPLICATION INSTRUCTIONS:
Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM0ODY4Ljg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20
Source : FROEDTERT HEALTH INC.