GUEST EXPERIENCE SHIFT SUPERVISOR - Compass Group, North America

Flik Hospitality Group

Salary: $26 / Hour


Other Forms of Compensation:


What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.





Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.




Job Summary



The 1221 Lobby Lead is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executive and lobby staff members at all times.





Duties and responsibilities

Key Responsibilities:

Effectively manage day to day lobby operations of Rockefeller Group’s 1221 building

Provide high-level internal and external customer support

Maintain building visitor list by managing the access badge process for employees and visitors; follow all security procedures and ensure visitors have visitor badges and name tags

Respond to client/guest inquiries and anticipate customer needs

Speak knowledgeably about the office, tenants, tenant protocols, and building procedures

Manage and assign daily duties to the lobby staff

Training and supervising lobby staff

Responds to employee inquires and escalates issues to lobby manager and/or General Manager

Monitor employee productivity and provide constructive feedback and coaching

Organize the workflow and ensure the employees understand their job duties and delegated tasks

Restock supplies and maintain inventory records

Enforces policies and procedures for departmental operations

General administrative support and record keeping

Ensure that work environment is safe, secure, and healthy

Performs other duties as assigned



Qualifications

Qualifications include:

2 years of hotel or corporate guest service experience

Excellent oral and written communication skills

Excellent organizational and problem-solving skills

Great computer skills and knowledge of MS Office products including Word, Excel, PowerPoint, Outlook and Internet

Bachelor’s degree is preferred







Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1277966


Flik Hospitality Group


HILARIA KWAKUMEY


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