Guest Experience Shift Lead - Madame Tussaud's - Madame Tussauds

Qualifications & Experience:

Join our Team as a Guest Experience Shift Lead!

Are you ready to embark on an adventure of fun and excitement? We're seeking a dynamic individual to join our team and lead the charge in creating unforgettable experiences for our guests!

About the Role: As a Guest Experience Shift Lead, you'll be the superhero of our attraction, ensuring smooth operations and spreading joy at every turn. Your mission? To motivate our team to be "guest obsessed" and deliver top-notch customer service with a smile!

Key Responsibilities:

• Supervise attraction departments and keep the fun flowing smoothly.
• Delegate tasks and cheer on our frontline team members.
• Lead by example and inspire others to provide exceptional service.
• Ensure safety measures are out of this world!
• Keep the party going by managing queues and guest flow.
• Be the superhero our guests need by addressing any concerns with grace and efficiency.
• Lead training sessions to empower our team members to be the best they can be!

What You'll Bring:

• High school diploma or GED (or equivalent superpowers).
• Experience in customer service (bonus points if you can juggle too!).
• Ability to thrive in a fast-paced, team environment.
• Excellent communication skills – emojis included!
• A knack for problem-solving and making magic happen.

Core Behaviors:

• We Care: Spread joy and positivity wherever you go!
• Own Your Craft: Sharpen your skills and help others grow.
• Drive and Discover: Be fearless in your pursuit of excellence.
• Go Together: Teamwork makes the dream work!
• Enjoy the Ride: Have fun and spread happiness every step of the way.

Additional Non-Technical Competencies:

• Adaptability: Roll with the punches and stay flexible.
• Collaboration: Work together to achieve greatness!
• Effective Communication: Speak the language of fun and excitement.
• Accountability: Own your actions and inspire others to do the same.