Guest Experience Coordinator (seasonal) - Orlando Informer

Are you passionate about creating extraordinary guest experiences? Do you excel in guest service, communication, and organization? Orlando Informer is offering an exciting opportunity to join a team of creative, empathetic professionals who help families from around the world create lifetime memories at Orlando’s top attractions.

About Orlando Informer

Founded in 2011, Orlando Informer is a trusted leader in theme-park vacation planning. Each year, we assist millions of guests in planning unforgettable trips to Orlando’s premier destinations. Our exclusive Orlando Informer Meetup, launched in 2015, provides thousands of guests with after-hours park access, unlimited food, and unique entertainment experiences. Additionally, as an authorized retailer of theme-park tickets and hotels, we offer exceptional value and convenience for travelers.

About the Role

We’re seeking a Seasonal Guest Experience Coordinator who is passionate about delivering exceptional guest service. This role involves anticipating and resolving guest concerns, creating memorable surprise-and-delight moments, and providing top-notch support across multiple communication channels. The ideal candidate will bring empathy, strong organizational skills, and excellent verbal and written communication abilities to every interaction.

Orlando Informer is a small, nimble, remote-first company, so you may have opportunities to gain experience across various facets of our business.

Key Responsibilities

• Respond to guest inquiries, resolve concerns, and provide exceptional service for Orlando Informer Meetups and theme park admission products across all channels (phone, live chat, text, email, and social media platforms such as Instagram, Facebook, and X).

• Assist in planning and executing surprise-and-delight opportunities to enhance guest experiences.

• Propose improvements to internal and external self-service documentation and processes.

• Work toward our goal of providing personalized communication and memorable experiences for each guest.

• Moderate and engage with our audience via social media to reinforce our brand and deliver value to readers.

• Perform other duties as assigned.

Hourly Pay

$19.50 - $23.00 per hour

Requirements

• This is a remote position, but Florida residency is required.
• Full, in-person availability is required during Orlando Informer Meetup dates, with additional opportunities for work throughout the year.
• Current 2025 dates requiring all-day availability are February 28 and March 1. More will be announced later in 2025.
• Two or more years of direct guest service experience is preferred.
• A deep understanding of and passion for Central Florida theme parks is required.

Benefits

Orlando Informer offers a competitive package that includes:

• Company-matched 401(k) plan

• Access to Orlando’s world-class theme parks

• Remote work flexibility for many days of the year