GTM Finance Lead - Intercom

Intercom is looking for a hardworking, curious and motivated analyst to join the FP&A team. This individual would work across the organization to help develop and hit our funnel targets, assisting in the planning process and month-to-month reporting of Saas Metrics (ARR, Churn, LTV, and CAC), Marketing efficiency metrics, and expense. As a Lead you’d work closely with the heads of each department, and have the opportunity to inform and influence key strategic financial decisions. Additionally, you would assist in other FP&A ad hoc analyses and transitions in support of the finance team.

In this role, you will demonstrate your analytical horsepower and critical thinking abilities to better inform the GTM investment decisions and allocation of resources and headcount. Additionally, you should have some familiarity with how to read a P&L, and an ability to understand and synthesize public company financials. You are sharp, proactive, and use your executive presence to help influence cross-functional efforts to drive Intercom’s value.

This is an amazing opportunity to join a fast paced FP&A organization at an exciting company that is at the vanguard of AI and Customer Service. Apply if you are hungry to take ownership over your work, and excited by what Intercom is trying to achieve.

• Work as a key business partner across Go-to-Market (GTM) functions to help them make tradeoffs and decisions around spending and investment.
• Develop predictive financial models to support organizational decision-making.
• Develop ROI analysis for Marketing spend.
• Dive deep into GTM key efficiency metrics (cohort level performance) to understand drivers of performance and assist our product, marketing and sales teams at identifying areas of growth.
• Dive into the metrics and data of interest to you and share your findings.
• Benchmark our growth and financial metrics to comparables in the industry.
• Own the monthly expense model, preparing regular updates on actual spend vs. plan vs. historical data.

• Proven track record of delivering actionable analysis with minimal supervision.
• BA or BS/MS degree with strong academic record, preferably in a quantitative discipline.
• Minimum of 5+ years of experience in a quantitative, finance role, sales/marketing operation role with experience forecasting top-line (ARR, Revenue).
• Excellent communication skills, including experience in high-level business discussions.
• Proficient in Excel and G-suite.
• Proficient  in SQL.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $156,788 - $182,213. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).