Growth Programs Assistant at Institute for Nonprofit News

KEY ACTIVITIES

• Administrative process improvement: Identify and implement ways for the Growth Programs team to become more process-driven and organized; Build templates, checklists, and systems for managing common administrative tasks; Ensure adoption and continuity of organization-wide administrative policies and procedures within the Growth Programs team.
• Manage digital materials and channels: Organize the library of Growth Program digital materials, including learning guides, recordings, datasets, reports, etc.; Publish and upload program resources into shared folders and onto INN’s learning management systems (LMS) and website (WordPress); Manage team and INN member access to program materials and communication channels, including shared folders, software, Slack channels, listservs, etc.; Regularly audit the organization of and access to digital files, shared accounts, and communication channels.
• Virtual meeting and webinar support: Assist with Growth Program virtual training, webinars, and in-person events;  This includes setting up registration pages and Zoom links, offering logistical support during webinars (recording, monitor chat, running slides, etc.); Support Growth Program team members with booking guests and speakers; Coordinate the webinar evaluation process, including administering feedback surveys and producing recap reports.
• Vendor management: Support Growth Program managers and directors in onboarding vendors and independent contractors; Draft statements of work, RFPs, and contract documents; Track status of vendor onboarding and offboarding; Coordinate with Finance team to track scheduling of payments. 
• Survey coordination and data management: Build surveys and forms to support the application, reporting, and evaluation processes for Growth Programs using Google Forms, JotForms, or similar software; Administer invitations to fill out surveys and track completion; Input survey data into CRM and tracking spreadsheets using Google Sheets or MS Excel; Produce summary reports as needed.
• Program outreach coordination: Assist with drafting, proofreading, and scheduling program outreach announcements, including via email using Constant Contact or mail merge tools like GMass/ YAMM; Coordinate with the Communications team to schedule outreach messages on internal and external messaging channels.
• Customer service: Screen general Growth Programs inquires to shared inboxes; Promptly respond or route emails to the appropriate team member for assistance; Draft templated answers to frequently asked questions.
• Scheduling and meeting support: Schedule select group meetings with INN members and external partners; Organize and distribute preparation materials for meetings and take notes when needed.

REQUIRED QUALIFICATIONS

• Highly organized with excellent follow-up and prioritization skills
• Ability to multi-task and work collaboratively with others in a virtual team environment
• Ability to communicate effectively, both verbally and in writing
• Calendar management skills, including the coordination of meetings with many stakeholders
• Proficiency in using Google Workspace (or Microsoft Office) software and shared file systems like Dropbox
• Intermediate Google Sheets (or Microsoft Excel) knowledge, including an ability to organize data and apply formulas
• Experience loading content in CMS (WordPress), newsletter management (Constant Contact, Mailchimp), or event management platforms (Eventbrite)

PREFERRED QUALIFICATIONS

• Experience working in a fast-paced or startup environment
• Experience working for a membership organization or professional association
• Experience scheduling/ moderating video conferences (Zoom)
• Familiar with CRM data management and entry processes

COMPENSATION & CONDITIONS

INN has operated as a remote team since 2016, and this will be a remote position.  The salary range for this position is $48,000 to $55,000, based on experience, education, and potential; generous equipment, vacation, retirement, and learning benefits. This job involves U.S. travel post-COVID, probably building to 1 domestic trip a year.

We value diversity, work in the open and do everything we can to give back to the journalism and nonprofit communities. INN is an equal opportunity employer, and we’re actively seeking to increase diversity in our operation and across the field of journalism. We encourage applications from communities traditionally underrepresented in news media. Our values: inn.org/about/

APPLY TODAY → : https://form.jotform.com/213466226105954

Please use this link: https://form.jotform.com/213466226105954 to submit a resume and cover letter. Your cover letter should include a summary of two or three past job duties you have had that would be relevant to this assignment.