Group Ticket Coordinator - The Walt Disney Company
Celebration, FL
About the Job
We are seeking a Group Ticket Coordinator to join Group Ticket Solutions within the Group Business Services team! As Group Ticket Coordinator you will provide daily bulk ticketing and park reservation support for Disney Imagination Campus, Meetings and Conventions, and additional lines of business. You will work with Guests, internal sales/services, and ticketing partners to validate, document, and process requests through several platforms. We are seeking someone who can provide exceptional service and/or recovery and provide positive and magical experiences by phone and email to our Guests! You will support all the group ticket team functions, including phone calls, emails, data input, work assignments, reporting, project work, training, and the handling of escalated Guest situations.
You will report to the Ticket Solutions Manager of Group Ticket Solutions.
This position is located in Celebration, FL.
What You Will Do
+ Process ticket orders using the following systems: Siebel, BOLT, and SnApp/Horizon
+ Complete ticket orders, payments, returns, emails, and calls to ensure appropriate service levels are maintained
+ Handle the completion of ad-hoc team tasks
+ Provide appropriate service recovery and resolution to Guest/Client concerns
+ Contribute to a high volume of written and electronic tasks
+ Maintain Standard Operating Guides to ensure current processes are documented
+ Frequent collaboration within the sales channels lines of business
Required Qualifications & Skills
+ Guest service and recovery skills
+ Experience collaborating with multiple internal and external partners
+ Ability to learn and use multiple technology applications
+ Experience with autonomous work and working as part of a team
+ Ability to work a flexible work schedule, including overtime and holidays
+ Experience with the resolution of escalated Guest/Client calls or situations
+ Experience with all Microsoft 365 Power Platforms including Teams, Excel, PowerPoint, and SharePoint
+ Proficiency with Zoom and Teams meetings and remote support
Preferred Qualifications:
+ Experience with Walt Disney World ticketing systems
+ Experience with Walt Disney World Groups Sales lines of businesses
+ Experience working with Siebel, BOLT, SnApp/Horizon, Guest Service Suite (GSS), Group Connect, Business Objects, Zendesk, and current Park Pass Reservation applications and processes
Education:
High School Diploma or equivalent
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#DXMedia
Job ID: 10108561
Location: Celebration,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
You will report to the Ticket Solutions Manager of Group Ticket Solutions.
This position is located in Celebration, FL.
What You Will Do
+ Process ticket orders using the following systems: Siebel, BOLT, and SnApp/Horizon
+ Complete ticket orders, payments, returns, emails, and calls to ensure appropriate service levels are maintained
+ Handle the completion of ad-hoc team tasks
+ Provide appropriate service recovery and resolution to Guest/Client concerns
+ Contribute to a high volume of written and electronic tasks
+ Maintain Standard Operating Guides to ensure current processes are documented
+ Frequent collaboration within the sales channels lines of business
Required Qualifications & Skills
+ Guest service and recovery skills
+ Experience collaborating with multiple internal and external partners
+ Ability to learn and use multiple technology applications
+ Experience with autonomous work and working as part of a team
+ Ability to work a flexible work schedule, including overtime and holidays
+ Experience with the resolution of escalated Guest/Client calls or situations
+ Experience with all Microsoft 365 Power Platforms including Teams, Excel, PowerPoint, and SharePoint
+ Proficiency with Zoom and Teams meetings and remote support
Preferred Qualifications:
+ Experience with Walt Disney World ticketing systems
+ Experience with Walt Disney World Groups Sales lines of businesses
+ Experience working with Siebel, BOLT, SnApp/Horizon, Guest Service Suite (GSS), Group Connect, Business Objects, Zendesk, and current Park Pass Reservation applications and processes
Education:
High School Diploma or equivalent
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#DXMedia
Job ID: 10108561
Location: Celebration,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Source : The Walt Disney Company