Summary: The Group Program Planning Sales Manager is responsible for vetting all business opportunities for mission alignment, tracking all client communication in the appropriate systems, and working with the Director of Group Program Planning to set appropriate pricing and space allocations as established by the Director of Business Strategy, preparing client diagrams, proposing team-building activities and coordinate appropriate learning events. Verifies all contracts and proposals issued accurately reflect the proper revenues, deposit, billing, and schedule details prior to file turnover to the Events team so that all established pre-planning strategies optimize immersive learning experiences for all.

Mission Vision and Values Duties:

• Mission: A learning destination where energy, discovery, and creativity flourish.
• Vision: Creating hope for living well.
• Learning Pillars:
  • Live Well; Lead Well; Love Well; Work Well; Wonder Well

Program Planning Duties:

• Executes Program Planning strategies with alignment to 1440 business strategy.
• Researches and analyzes new product and service offerings and recommends pricing accordingly while establishing the initial schedule of events and assigning spaces appropriate to program attendance.
• Ensures all client communication is accurately and efficiently entered in Delphi FDC/Salesforce while initiating initial client proposals and contracts aligned with established business strategies. Sets realistic client expectations with respect to the Event team's product and service delivery.
• Participate in file turnover from Programming Sales to Event Services while working collaboratively with Event Services, Operations, Production, and Audio-Visual/IT teams.
• Prepares contracts and proposals as needed while personally booking and servicing learning events/groups by offering "one-stop" planning and offering operational support to Event Services as requested on occasion or in special circumstances.

Administration and Data Management Duties:

• Creates an atmosphere that exceeds guest expectations while serving as your peer group's resource on various organizational platforms such as Delphi FDC/Salesforce and Proposal Path.
• Prepares estimates to clients upon request aligned with 1440 business strategy while assuring effective archiving of program planning information.
• Maintains booking status and decision timelines for all new inquiries or business opportunities while enforcing IRS non-profit guidelines.
• Provides revenue and attendance updates to the Director of Event Services for forecast purposes.

Other Duties:

• Attends all designated Events / Operations / Revenue / Sales Strategy meetings and all daily stand-up, weekly departmental, and divisional monthly meetings.
• Administers all phases of the pre-event planning process, including but not limited to planning, scheduling, upselling, servicing, and administrative procedures. Ensures a seamless turnover between Programming Sales, Event Services, and the customer.
• Prepares event documentation, including site visit alerts, communique, events orders, briefs to the customer's satisfaction, and clear communication with all departments on campus.
• Prepares, implements, and compiles data for strategic sales plans, regular reports, annual goals, forecasts, and other reports as directed while assisting with forecasting in preparation on an annual, monthly, and weekly basis.
• Collaborates with all departments to solve operational challenges and recommend specific improvements of services for customers, resulting in greater bookings and customer satisfaction.

Supervisory Duties:

• Holds direct reports accountable for each deliverable's performance and quality, ensuring that they are timely, complete, and up to organization standards and ensuring the Organization's core values are upheld.
• Manages employee's performance with a consistent and constructive feedback cycle that takes a collaborative approach to employee learning and development. Administers additional training, coaching, and issues progressive discipline when appropriate.
• Proactively conducts workforce planning to ensure staffing availability meets service, product, and/or business demands.
• Reviews punctuality and attendance timekeeping reports while holding employees accountable for organization policy. Provides coaching, training, and progressive disciplinary action when necessary.
• Monitors and consistently enforces all meal and rest break policies for staff by ensuring compliance with state and federal laws. Audits employee timekeeping records for accuracy and ensures that meal and rest breaks are taken timely per organization policy. Schedules meal breaks when appropriate.
• Communicates with staff on organization policy or procedure changes and provides guidance or training when necessary.
• Adapts or develops departmental training materials based on workforce skillset, conduct, or schedules training to meet organization goals. Ensures compliance training requirements met and conducted timely and in accordance with regulatory agency requirements.

Work Location: This role requires a hands-on leader in an office/campus environment and is primarily a remote role. However, this position will be required to travel and support on-campus operations upon request. On-site and off-site work is solely at the discretion of senior management. All work-related travel must be pre-approved prior to booking travel - all expenses or commitments of department funds for any reason, must be approved in advance by the Director of Business Strategy.

Qualifications: Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.

• Education:
  • Required: High school diploma or general education degree (GED).
  • Preferred: Bachelor's degree from a four-year college or university.
• Experience:
  • Required: Five years of demonstrated strategic business development leadership in a sales position with experience in the Hospitality, Service Industry, Non-Profit, Health and Wellness sectors.
• Language Skills: Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Writes reports, business correspondences, and procedure manuals. Effectively responds and presents information from questions to managers, groups of managers, clients, customers, or the general public.
• Mathematical Skills: Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume while applying concepts of basic algebra and geometry.
• Reasoning Ability: Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions while interpreting a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Business Acumen: Must understand the business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; demonstrates understanding of current role and job responsibilities. Acts with accountability while committing to achieve 1440's financial goals and mission objectives.
• Computer Skills: Must have knowledge of Internet software, and Microsoft Suite of Products.