Job Number:

Posting Date

Primary Location

Job

POSITION SUMMARY:

DUTIES and RESPONSIBILITIES:

Business Management & Strategy

• Leads three or more full-time support team members who manage the service and business activities of a team
• Allocates work across team members, managing priorities and schedules, while serving as an escalation point for team-related issues and concerns
• Works in conjunction with the Business Service Manager (BSM) to oversee such team responsibilities as interviewing candidates for hire, training team members and offering input on staff performance
• Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff’s monthly compensation
• Leads support team to establish and cultivate relationships with new and existing clients and proactively guides the resolution of issues and concerns
• Focuses strategically on client business development
• Utilizes financial planning tools to analyze complex financial information and participates in client/prospect financial planning presentations
• Participates in quarterly/annual business performance reviews with clients to help maximize investment performance results
• Leads business strategy and education sessions with team members to promote Morgan Stanley initiatives and/or the implementation of the firm’s capabilities as part of the team’s ongoing strategy to deepen and enhance client relationships
• Works with the Complex Business Service Officer and/or the Business Service Manager to promote and execute firm initiatives, projects, and remediations with team members

Operational & Administrative Management

• Develops procedures for solving client concerns (logistical, administrative, etc.) and follows through on resolution of client service projects and operational issues
• Serves as the lead contact with clients for administrative problem resolution and fields general client questions on a wide spectrum of topics
• Develops strategies to enhance business operations that support revenue-generating activities for the Complex
• Performs preliminary review of all outgoing correspondence and reports for accuracy
• Manages service transaction processes for clients in collaboration with team members
• Partners with the Business Service Manager to monitor team schedules and vacation calendar
• Plans and leads team staff meetings
• Serves as the liaison between local management and the Complex team and the main point of contact for interns

• 10+ years of work experience in a field relevant to the position required
• Advanced degree or professional certification or industry experience required
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Willingness to obtain additional licenses and/or designations as required

• Enjoys working with people and solving problems
• Evidence of strong leadership skills or previous supervisory experience
• Strong industry and product knowledge, including understanding of applicable compliance rules and regulations
• Ability to think and execute strategically, prioritize and resolve complex problems and escalate as necessary
• Detail-oriented with superior organizational and time management skills, including delegation of work
• Effective written and verbal communication skills, providing comprehensive feedback and solutions to complex issues
• Exceptional conflict resolution skills
• Team player with the ability to collaborate with others
• Proficient in applicable software applications
• Ability and interest to work in a fast-paced, evolving environment

Reports to:

• Business Service Officer and/or Complex Business Service Officer