Grotto Server - Grotto

The Grotto Restaurant server is responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner.  The Restaurant Server is also responsible for receiving and delivering guests orders and collecting payment. 

• Have a thorough knowledge of the Grotto menu and current specials.
  
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing spoiled dishes after each course.
• Be familiar with the operation of the P.O.S. system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water and lemonade).
• Breakdown trays of soiled dishes and linen in the dish room according to established standards.
• Consistently upsell food, beverage and promotional items to guests.

Education & Experience:

• High School Diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverage.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.