Greeter, Security Department, Full Time, Flex Shift - Palmetto General Hospital

POSITION SUMMARY:

Greet patients, families, and visitors using Steward service standards. Screens visitors as required for the safety of all patients, families, and staff. Demonstrates Steward values in all encounters, liaises with patients and families, as well as employees and non-employees that work at the hospital. Provides guidance to patients and visitors to respective areas.

KEY RESPONSIBILITIES:

• Greets and welcomes customers with a positive attitude and proper salutations making customers feel welcomed.

• Answers questions and provides assistance upon requests for families regarding services available including appropriate wayfinding.

• Responsible for arranging for transportation services when requested.

• Responsible for the screening of patients and guests. Reports any unusual incidents to direct supervisor.

• Ensures the daily operations of the screening process are carried out in an efficient, safe, systematic, and reproducible manner.

• Provides appropriate Personal Protective Equipment (PPE) to all individuals entering the facility as dictated by hospital processes.

• Assesses potential improvements for workflow when it is warranted.

• Fosters a team environment and emphasizes the need for all staff to work together effectively and efficiently modeling the appropriate behaviors.

• Responsible for coordinating the logistical set-up of the screening station and is accountable for station equipment and resources.

• Maintains an organized, efficient, sanitized, and clean work environment.

• Ensures families adhere to visitation guidelines. Contacts Security for any guest issue.

• Keeps abreast of waiting patients and/or visitors and assists as needed.

• Respects confidentiality of patients/visitors/staff and uses discretion when addressing customer.

• Responds to telephone calls within three rings and follows script.

REQUIRED KNOWLEDGE & SKILLS:

• Proficient in English and Spanish

• Professional and courteous attitude

• Ability to work well with employees and customers

• Ability to resolve unforeseen problems with little to no direction from management

• Able to work safely and follow all company policies and procedures

• Able to maintain confidentiality of sensitive information

• Possesses awareness and sensitivity of cultural diversity

• Working experience in thinking and reacting quickly, calmly, and in a pleasant manner when dealing with people in stressful situations

• Able to communicate effectively both verbally and in writing in a clear, concise, prompt, and empathetic way

• Able to listen carefully, request feedback from customers, and confirm understanding is accurate

• Able to relate cooperatively and constructively with customers and co-workers and act politely under all circumstances

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• Education: High School Diploma
• Experience: 1-3 years' experience in customer service-related industry
• Software/Hardware: Microsoft Office

Must clear background and drug test required.