GPD Case Manager Veteran Housing Service Coordinator - Butler - Veterans Leadership Program

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families. 

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran. 

Overview of Position

The Veteran Housing Service Coordinator (GPD Case Manager), provides comprehensive outreach and case management services to Veterans in the Butler VAMC catchment area. The GPD Case Manager collaborates with VA GPD and HCHV programs staff to provide Veterans who are exiting/exited GPD or HCHV with time limited case management support (6 months).

Location: Butler, PA

Principal Duties 

• Provide direct and comprehensive case management
• Complete assessment for eligible Veterans and update program case file with necessary documentation
• Create a robust outreach schedule to include VA GPD and VA HCHV programs
• Schedule and facilitate monthly meetings with all clients and complete individual service plans, monthly budgeting plans, and provide appropriate referrals
• Conduct monthly home visits to ensure habitability standards are met
• Foster relationships with community organizations including VA GPD, VA HCHV, landlord groups, mental health services, substance use programs, medical and benefit programs
• Attend outreach events and promote program services
• Advocate for veterans during their transition
• Maintain client confidentiality and adherence to HIPAA requirements at all times
• Complete all required documentation in a timely manner consistent with VLP guidelines
• Maintain agency required productivity standards
• Develop protocols to continually improve the program

Knowledge, Skills and Abilities

• Strong interpersonal skills.
• Ability to manage multiple priority projects.
• Take initiative and handle a variety of activities concurrently in fast-paced environment.
• Ability to meet deadlines along with attention to details a must.
• Excellent written and verbal skills.
• Progressive skills in crisis intervention and conflict resolution.
• Self-directed, flexible with strong problem-solving abilities.
• Ability to work independently and as a team member.
• Presentation skills along with professional behaviors, attitude and appearance.
• Proficient knowledge of Microsoft Office Suite.
• Ability to support the organization’s mission along with sensitivity of cultural and workplace harmony.

Experience and Education 

• Undergraduate degree in Social Work or Social Science or equivalent experience is preferred.
• Minimum of three to five years’ experience working in the human services, case management or housing counseling required.
• Experience working with the homeless or Veteran population and/or working with clients preferred.
• PA Criminal and PA Child abuse clearances
• Demonstrated related experience may be substituted for preferred education

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