GPAC | Branch Manager IL | charleston, il at GPAC

Are you a team player who thrives on building relationships and delivering exceptional customer service? Our client is seeking a Branch Manager to oversee branch operations and support the Vice President of Consumer Banking in driving growth, customer satisfaction, and operational excellence.

As a Branch Manager, you’ll:

• Lead and Supervise: Manage branch staff and tellers, ensuring team members meet performance goals and deliver exceptional service.
• Support Operations: Assist with goal setting, budgeting, marketing, and policy development.
• Drive Customer Solutions: Open deposit accounts, approve and close loan applications, and promote services like merchant accounts and remote capture.
• Resolve Issues: Address and resolve customer complaints promptly to maintain satisfaction.
• Train and Develop: Facilitate employee training and perform annual evaluations to foster growth.
• Manage Scheduling: Oversee employee scheduling to maintain efficiency and minimize overtime.
• Build Relationships: Develop connections with realtors and community members to promote the bank and its services.
• Engage in Outreach: Attend realtor meetings, community events, and training seminars to enhance visibility and expertise.
• Support Business Growth: Participate in officer calling programs to strengthen existing relationships and generate new business opportunities.

The ideal candidate has:

• Education: A high school diploma (minimum).
• Banking Knowledge: Familiarity with banking, personal financial management, and consumer regulatory laws like disclosure and truth in lending.
• Experience: 3–5 years in financial services, with a proven track record of achieving sales goals and building customer relationships.
• Skills: Strong interpersonal and communication skills, customer service experience, and expertise in sales techniques like proactive selling and networking.
• Team Player Attitude: Ability to work effectively in a team environment and lead by example.

• Growth in consumer deposits and loans, alongside positive customer satisfaction ratings.
• A well-trained team that matches customer needs with the right products.
• Meeting or exceeding budget goals.
• Satisfactory compliance ratings from auditors and examiners.

This is your opportunity to make a meaningful impact in the financial industry by leading a branch team and delivering top-notch service to the community.

Apply Today
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Be part of a dynamic organization that values customer relationships, community engagement, and professional growth.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.