Google Cloud Contact Center AI (CCAI) Developer/Testing Engineer - Accenture

Are you ready to step up to the New and take your technology expertise to the next level? Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate , and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. You Are As part of our Google Cloud Platform practice, you will lead technology innovation for our clients through robust delivery of world-class solutions. There will never be a typical day, and that's why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing technology landscape. You will be part of a growing network of technology experts who are highly collaborative, taking on today's biggest, most complex business challenges. We will nurture your talent in an inclusive culture that values diversity. Come grow your career in technology at Accenture! The Work The Google Cloud CCAI Developer/Testing Engineer is responsible for the design, development, testing, and implementation of CCAI solutions on the Google Cloud Platform (GCP). In this role, you will play a critical part in shaping, implementing, and supporting client's contact center solutions, ensuring scalability, security, and optimal performance. Key Responsibilities may include: + CCAI Development: Design, develop, and deploy conversational flows using Dialogflow CX/ES. Integrate CCAI with other GCP services (e.g., Cloud Storage, Cloud Functions, Cloud Run) and external systems. + CCAI Testing: Develop and execute comprehensive test plans and test cases for CCAI solutions. Implement automated testing strategies using appropriate frameworks (e.g., Selenium, Cypress, pytest). Conduct performance and API testing to ensure optimal performance and reliability. Analyze CCAI reporting and analytics dashboards to identify areas for improvement. + Software Development: Develop and maintain code using Java, Python, or Node.js. Design, develop, and consume RESTful APIs. Utilize Git for version control and collaborate effectively within a team. + CI/CD: Implement and maintain CI/CD pipelines for automated build and deployment of CCAI solutions. + Collaboration: Work closely with cross-functional teams (development, operations, and clients) to deliver high-quality solutions. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Minimum of 3 years experience in at least one language (Java, Python, or Node.js) Minimum of 2 years experience in the following: + GCP Fundamentals: Understanding of GCP architecture, services, and billing. + Compute Engine: VM creation, management, and networking. + Cloud Storage: Object storage and lifecycle management. + Dialogflow CX/ES: Experience in design, development, and testing of conversational flows. + Contact Center AI (CCAI) Integration: Experience integrating CCAI with other GCP services and external systems. + REST APIs: Experience designing, developing, and consuming RESTful APIs. + Git (Version Control): Experience with branching strategies, merging, and collaboration. + Test Planning & Design: Experience creating comprehensive test plans and test cases. + Test Automation: Experience writing automated tests. + API Testing: Experience testing REST APIs. + Linux/Unix command line: Experience with basic system administration tasks. Minimum of 1 year experience in following: + CLoud SQL/Cloud Spanner: Database management and administration. + Kubernetes (GKE): Experience with container orchestration and management. + Cloud Functions/Cloud Run: Experience with serverless functions and container deployment. + CCAI Reporting & Analytics: Experience understanding and using CCAI analytics dashboards. + CI/CD Pipelines: Experience setting up and managing automated build and deployment processes. + Performance Testing: Experience identifying and resolving performance bottlenecks. + Cloud Security best practices: Experience understanding and implementing secure coding practices. + Agile methodologies: Experience working in agile development environments. Bonus Points if you have + Google Cloud certifications (Google Certified Professional Cloud Architect, Google Certified Data Engineer, or Google Certified Associate Cloud Engineer) - There is an expectation that a certification in Google Cloud will be necessary after hire. + Experience with other CCAI related technologies (e.g., Genesys Cloud, Five9) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary Range California $63,800 to $196,000 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Minnesota $63,800 to $169,300 Maryland $59,100 to $156,800 New York $59,100 to $196,000 Washington $68,000 to $180,300 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) . Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.