Golden Gate Senior Services - Program Director - NRG Consulting Group

Program Director (On-Site)

Organization Overview

Golden Gate Senior Services (GGSS) was established in 1975 with a mission to maintain and improve the well-being of older adults and adults with disabilities. Our neighborhood-based centers, the Richmond and Castro Senior Centers, foster healthy aging through activities, nutrition, education, and friendship. The Richmond Senior Center (RSC) provides congregate meals, recreational and educational activities, computer access and classes, field trips, and a variety of workshops to support aging in place. With support from the San Francisco Department of Disability and Aging (DAS), the RSC also offers an Aging and Disability Resource Center, a Golden Gate Village, and Home Delivered Groceries programs for seniors and adults with disabilities.

Summary

The Program Director will supervise RSC program staff for each of our four San Francisco Department of Disability and Aging Services (DAS) contracts. The four program areas are Community Services, Golden Gate Village, Home-Delivered Groceries, and Aging & Disability Resource Center. The Program Director will provide guidance and support to program staff and foster collaboration and teamwork.

The Program Director will play a critical role in ensuring that we meet our contract service objectives, create data tracking methods for monthly and annual reports, and manage social media and website updates about RSC.

Duties and Responsibilities

STAFF MANAGEMENT

• Supervises RSC program staff
• Identifies resources and training needed for program staff to be successful in their roles
• Provides regular supervision through individual meetings with direct reports on a weekly or bi-weekly basis, providing direct reports with ongoing feedback on progress as well as any performance concerns
• Ensures that all staff can identify the impact of their role on agency-wide goals and metrics for success
• Assists with the recruitment and onboarding of new staff
• Manages independently contracted services

PROGRAM DEVELOPMENT

• Supports staff with the design and implementation of social service programs that support the health, independence, and wellbeing of participants
• Ensures that accessibility & inclusion are prioritized across all programs at RSC
• Manages operations budgets
• Communicates and problem solves program growth opportunities and challenges with the RSC Director

OPERATIONS & ADMINISTRATION

• Plans and implements the annual participant surveys for all programs and reports out results
• Updates DAS GetCare database monthly and analyzes variance reports on all RSC programs
• Facilitates the development of central RSC database to manage participants, volunteers, and services

COMMUNITY & EVENTS

• Responds to inquiries from the public and makes necessary follow-up connections with RSC program staff
• Attends and coordinates staff attendance at various weekend or evening outreach events

Necessary Certifications, Knowledge, Skills and Experience:

• 4+ years experience in supervising and managing teams
• Degree or certification in Gerontology, Human Services, Social Work, or other related field preferred, or equivalent work/life experience with seniors, adults with disabilities, and/or volunteers
• Experience in program development and evaluation in non-profit community organizations is strongly preferred
• Excellent multi-tasking, analytical, problem-solving, and conflict resolution skills
• Computer competence and proficiency in Microsoft Office 365
• Positive, flexible, energetic person with excellent communication and organizational skills
• Passionate, engaged, and compelled by a desire to make a difference in a genuinely delightful community

Preferred Certifications, Skills, and Experience:

• Bilingual English/Cantonese highly preferred
• Driver’s License and access to a car preferred

Physical and Other Qualifications:

• Ability to withstand prolonged periods sitting or standing in front of a computer
• Ability to stand for long periods at events and activities
• A tolerance for a lively, sometimes noisy work environment and ability to focus with activity in the background

Position Details:

Pay Range: $74,880 - $85,280 annually

Hours: Full Time, 40 non-exempt hours per week onsite – occasional remote work may be authorized (Evening and occasional weekend work required), full-time, non-exempt

Benefits: Kaiser Health, Delta Dental, 15 paid holidays, and 2 weeks' vacation

Location: This is an onsite position based in the Richmond District of San Francisco, CA.

To Apply: Please fill out our online application. We ask for your resume along with answers to a couple of application questions in lieu of a cover letter.

This search is being run by NRG Consulting Group. Please contact jobs@nrgconsultinggroup.org with any questions.

GGSS thrives on embracing a diverse community of co-workers, volunteers, and participants. Because we believe our team should reflect the community we serve, we are dedicated to being an equal opportunity and affirmative action employer. Our hiring decisions are based on the qualifications, achievements, and enthusiasm of candidates who support our mission and culture.