GME Program Manager - Westchester Medical Center

Job Summary:

Under oversight and direction from the Program Director, the GME Program Manager is responsible for the day to day administrative and operational management of the accredited/non-accredited residency/fellowship training program. The program manager functions in collaboration with the GME Office, Attending Physicians, fellow/residents (trainees) and other institutional officials as part of the training program leadership team.

Responsibilities:

• Provides support and meets regularly with the Program Director concerning program management issues and activities and the status of projects. Identifies and evaluates the methods for improving workflow and cost-effectiveness and makes recommendations to the Training Director for improvement.
• In conjunction with GME Office, it applies ACGME (or AOA or CODA), other national accrediting agencies, and hospital policies to support compliance.
• Provides both administrative supervision and support to residents/interns/fellows. Acts as a liaison between residents, GME Office and hospital administration when necessary. Establishes relationships and acts as a liaison to other hospitals, internal departments, and divisions regarding resident recruitment, orientation, program Rotation Agreements, and internal/external rotations.
• Organizes department-level trainee orientation.
• Informs residents and trainees of inter and interdepartmental policy and procedure changes, with assistance from GME office
• Tracks, reports, and ensures compliance with procedures regarding licensing, moonlighting, extensions, annual contracts, and initial and re-credentialing of trainees.
• Manages materials for specialty-specific trainee exams and may assist with proctoring exams; completes reports required by the specialty board
• Develops, implements, and oversees the maintenance of records, distribution of materials, and other types of office/program systems. Evaluates and standardizes office procedures and effectively troubleshoots and resolves issues.
• Maintains databases with resident and faculty data, including New Innovations and for ACGME Programs, Web ADS.
• Maintains attendance records for program trainees, including sick time, vacations, personal and holidays and monitors compliance with time requirements for completion of training as determined by the specialty board.
• Prepares and updates schedules for trainees; enters and maintains schedules for New Innovations; assures accurate data to support information for institutional cost reports for Federal GME reimbursement;
• Manages the evaluative processes of the trainees, program, faculty, and rotations in compliance with ACGME expectations
• Completes Annual Update of FREIDA/GME Track Program Surveys and other relevant data sources
• In collaboration with Chief Residents/Fellows, the program director ensures information for the call schedule is entered by AMiON in a timely manner to meet program and institutional needs.
• Oversees all purchasing for the Training Program office/program. Assesses equipment acquisition and training needs, and makes recommendations to the Program Director. Order equipment and supplies for the training office.
• Plans departmental annual events including recruitment, orientation, graduation, faculty retreats, as well as various meetings and program-related events.
• Organizes meetings and prepares and distributes materials for conferences and didactic educational activities; maintains attendance records for conferences. Develop brochures, invitations, or advertisements for events/lectures.
• Coordinates medical student rotations, if applicable
• Creates and/or maintains external program advertising/media through program websites, brochures, publications and other such media. Creates/edits annual publications regarding the program. In conjunction with GME office, it maintains information on the program’s website.
• In applicable programs, it maintains the ERAS database (Electronic Residency Application System) and oversees its processes during the Residency/Fellowship Recruitment season.
• Performs all match responsibilities and corresponds with newly matched residents about requirements and process for appointment to WMC and other participating training sites. In applicable programs, assists with quota review and rank list entry NRMP (National Residency Matching Program).
• Tracks and processes initial paperwork for visa requests, in conjunction with the GME office.
• Verifies trainees’ status and activities as needed.
• Prepares agendas/reports/forms required for accreditation (including but not limited to ACGME Web ADS updates, Self Study, Annual Program Evaluations, Clinical Competency Committee meetings)
• Regularly attends monthly Program Administration Council meetings
• Participates in ongoing professional development through attendance at National specialty society, ACGME and other learning opportunities
• Assists in monitoring residents’ duty hours and operative/case experience via regular review of data reports.
• Monitors work space and call areas utilized by program trainees; identify any outstanding maintenance issues and need for updated equipment
• Performs other duties as assigned by the Program Director

Qualifications/Requirements:

Experience: three to five years’ experience in administration, and/or residency/fellowship program management, preferably in an academic health care setting.

Education: Bachelor’s Degree in related areas; Master’s Degree valuable for large core residency programs

Licenses / Certifications: TAGME Certification is highly desirable.

Other: Proficiency with Microsoft Office applications (Word, Excel, Access, Power Point). Should have excellent organizational skills, an ability to multitask, and prioritize competing priorities, work independently and handle sensitive information in a confidential manner. Should have an interest in medical education, and the desire to work in a health care setting. Must be comfortable working independently and in a collaborative team environment consisting of diverse populations of staff, faculty and residents/fellows and other administrative personnel in a manner supportive of the educational mission of the program.

Special Requirements:

Works within the training program office(s) and travels within WMC and NYMC Campus buildings as needed. (For integrated programs with training at sites other than, specify if position requires travel between training sites.)

Occasional weekends and early/late hours may be required for administration of the in-training exam, trainee recruitment, and orientation/on-boarding of new trainees.

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