GM Service Admin - D'Addario Auto Group

We are seeking a professional & enthusiastic Full Time Service Administrator with previous Dealership experience for our GM Service Department at D'Addario Auto Group. 

Interested in finding a qualified candidate who is looking to grow their career and work in a team environment focused on enhancing the Customer Experience in our GM Service Department! This is a Full Time Position Monday-Friday 7:45am-5:15pm with some flexibility to work some Saturdays 8am-1pm. 

Looking for these skills/attributes for this role - 

• You enjoy working with people and have a passion for teamwork!
• Friendly, positive attitude with high energy able to work in a fast-paced environment
• Has a strong desire for growth and passion for individual development
• Good attention to detail and constant follows up with customers and the Service Department
• Flexible and willing to support other members of the Service Team

Role Responsibilities include, but not limited to - 

• Work alongside Service Advisors and near Service Technicians in our GM Service Department 
• Answer phone calls from customers 
  • Provide customers helpful recommendations 
  • Schedule service appointments
  • Take detailed notes and strive to solve customer concerns
  • Follow up with Advisors on Customer Concerns/New Appointments 
  • Call back customers to confirm appointments
• Log and track Used Car progress and constantly communicate with Service Manager 
• Take on additional tasks as needed to support Service Advisors
  • Train as a Service Advisor and Learn the Role - fill in when necessary
  • Write RO's, sell to Customers, Grow our Brand
• Handle some clerical responsibilities for the Service Department 

Benefits You’d receive with us:

• Competitive Hourly Pay with potential for Over Time
• Medical Plan
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for Advancement
• No Sundays required
• Work-Life Balance
• You would work in a clean State-of-the-art service center with the most modern equipment
• You’d be in a family-owned dealership where your good work is recognized and valued
• You’d receive training and coaching support for your continuous improvement
• Saturday lunches provide

Basic Job Requirements

• High School Diploma or equivalent
• Valid Connecticut driver’s license with a clean record
• Background check and drug screen required prior to hire
• 1-2 years’ experience in a customer service orientated environment required.
• Prior Dealership experience required