Global Technology – Sr. Manager Agile Coach, Program Management Office (Hybrid) - McDonald's Corporation

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

The Strategy & Planning team, along with our passionate Agile Coach crew, is dedicated to strategy formulation, prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

Reporting to the Director of Agile / Ways of Working COE, PMO, the Agile Coach plays a pivotal role in driving our Agile transformation. Collaborating with teams at all levels of the organization, you will facilitate the adoption of Agile frameworks, methodologies, and standard processes. Your expertise and mentorship will be instrumental in promoting a culture of continuous improvement, efficiency, and innovation.

Accountabilities & Responsibilities:

• Provide mentorship and training to teams, managers, and executives to improve their understanding of Agile principles.
• Facilitate workshops, retrospectives, and planning sessions to promote partnership, communication, and problem-solving within teams.
• Support our community of Scrum Masters as an Agile guide.
• Champion Agile CoE standards within the teams you support to drive adoption of organizational standard methodologies.
• Identify bottlenecks, inefficiencies, and opportunities for process improvement and guide teams in implementing solutions.
• Help handle the cultural shift required for Agile transformation, encouraging an approach of agility and adaptability.
• Develop and supervise key performance indicators and metrics to measure the success of Agile adoption.
• Promote open communication among teams and collaborators; advance positive team dynamics to ensure members collaborate and work optimally within and across teams.
• Stay current with agile methodologies, tools, and share knowledge with the organization.

Basic Qualifications:

• 8+ years' of proven experience in business Agile coaching, mentoring, and or similar leadership roles.
• Knowledge across several Agile frameworks including, Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programming (XP).
• Deep understanding of business agility frameworks, practices, and key behaviors for organizational success.
• Deep understanding Agile software delivery, the path to production, and other operational aspects.
• Experience with Agile toolsets (e.g., Jira, Confluence, etc.).
• Outstanding communications and partner leadership skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and champion balanced working relationships.
• Willingness and ability to live the organization's values every day: Serve, Inclusion, Integrity, Community, and Family.

Preferred Qualifications:

• Significant work experience playing an active role in Agile transformations.
• Demonstrated experience of coaching organization on Agile standard methodologies.
• Proficiency in organizational change techniques to facilitate cultural and interpersonal shifts.
• Previous experience in leading or giving to an Agile Center of Excellence.
• Possess one or more sophisticated Agile certifications (e.g., PMI-ACP, IAPM-Certified Agile Project Manager, Scrum Alliance - Certified Scrum Product Owner, ICP Agile Coaching (ACC), Lean Six Sigma -Green/Black Belt, etc.).
• Experience working in a Quick Service Restaurant (QSR) industry.

Qualifications Here

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.