Global System Administrator (Bilingual Spanish & English) - 24/7 Networks

Summary
The Global System Administrator will manage internal IT systems for Rio Bravo Systems, which has
locations in Mexico and the US. This position is responsible for overseeing end-user support, performing
system maintenance, and consolidating systems between Mexico and the US. Must be Bilingual in Spanish and English.
 
Responsibilities:
 Monitor incoming internal tickets in ServiceNow and troubleshoot escalated items
 Complete user technical onboarding and offboarding tasks
 Manage all user endpoints in Microsoft InTune
 Administrate all physical and virtual server infrastructure
 Maintain Disaster Recovery best practices
 Consolidate multiple Office 365 instances into a single instance
 Track internal IT assets and licensing
 Assist our SOC in enforcing security compliance and best practices
 Administrate system Change Requests
 Take ownership of IT/Position-related ISO processes
 Assist in evaluation of new infrastructure/tools for different areas (Sciforma, Basecamp, Remote
support tool, etc.)
 
Requirements
 Must be Bilingual in Spanish and English
 5+ years of experience in a system administration role
 Strong understanding of Microsoft Active Directory and Microsoft Entra ID (previously Azure
Active Directory)
 Experience with administration of Microsoft 365 technologies such as Sharepoint, OneDrive,
InTune, and Exchange
 Familiar with supporting macOS user devices
 Knowledge of PowerShell scripting
 Experience with Microsoft Azure Cloud Computing Services
 Understanding of basic network concepts such as TCP/IP, DNS, and DHCP
 Familiar with VMware virtualization technologies
 Excellent communication skills and ability to collaborate with other IT team members and
stakeholders.
 Strong troubleshooting and problem-solving skills
 Willingness to learn new technologies and stay up-to-date with industry trends.