Global Sales Assistant - Nippon Express USA

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Our CSHQ (Corporate Sales Headquarters) has an excellent opportunity available for Global Sales Support and Operations. We are looking for a self-motivated, energetic, team player that can also work independently in our fast-paced, global sales department. Excellent analytical, interpersonal and organization skills, a positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines with great attention to details are essential for success. The position is located at CSHQ ER Location (Jamaica, NY) and reports to CSHQ Supervisor.

Primary Duties and Responsibilities:

Business Sales Support Functions

• KPI Reports (Excel skills required) : Develop professional, accurate and timely sales performance reports, customer performance reports, customer presentations, and other reports and presentations as required. 
• Understanding customer’s needs and provide the quality, professional customer service and operations support to new and existing clients.
• Direct E-Mail and phone interaction on a daily basis with both internal and external parties in support of assigned accounts.  
• Develop Implementation plan and Customer Operating Procedures for new customer business according to the agreed contract and business requirements. 
• Provide administrative and general business support to assigned supervisor and to the CSHQ Global Sales Team as required and assigned.

Process Improvement Functions

• Teamwork - Must work professionally and effectively with key sales and operations staff worldwide in order to achieve macro target revenue goals.
• Internal /External communication - Accept feedback willingly; develop and maintain positive working relationships with management, co-workers and customers.
• Process Improvement - Identify new administrative, sales or operations processes that increase overall team efficiency and enhance professionalism, and make recommendations for implementation to management. 

• Minimum Requirements: Education, Knowledge, Skills, Experience:

  • Motivation to learn this industry and support.
  • Problem solving skills (find the way to solve the issues)
  • “Excel”, Word, PowerPoint
  • Inside or outside sales or customer service experience, or operations experience in the international airfreight/ocean industry preferred.
  • A./B.S. Degree or equivalent work experience.
  • Understanding “AS400 & EDI” highly preferred but not required.

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.