Global Project Manager, HR Artificial Intelligence and Help Desk Programs - Gallagher

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

This role is primarily responsible for leading the strategic vision and adoption of Gallagher’s HR Artificial Intelligence (AI) & Helpdesk programs – powered through Oracle HCM. This individual will manage large-scale, complex projects, training, and communication enabling HR to execute on global and local adoption of the Oracle Digital Assistant and Helpdesk technologies. In addition, the individual in this role will seek to mature our practices and improve operational efficiency leveraging technology and in partnership with cross-functional stakeholders. Reporting to the Global HR Operations Leader, this role will be responsible for driving and supporting multiple projects and change management initiatives.

• Managing global projects which are complex or unique with multiple stakeholders to ensure smooth transition into regular operations and support as well as contributing to change management and communication plans;
• Manages projects through key project phases & tollgates – including owning key stakeholder communication on project status progress, timeline, and risk mitigation in partnership with HR technical team;
• Partnering across various stakeholders in the business as well as across HR functions to gather key requirements and gain support for the change prior to release;
• Acts as key functional liaison between HR Operations/HRIS leadership, HR teams, and internal customers;
• Partners with HR leaders and project stakeholders on process definitions, workflows, and new support requirements;
• Determines scope of system or process requirements by evaluating organizational needs for human resources-related information with responsibility for related project management;
• Leads user acceptance testing and issue resolution in partnership with the HR technical team;
• Identifies areas for process improvement and drives projects in support of change;
• Facilitates problem-solving across departmental/organizational teams and vendors;
• Assists in develop training for processes and applications;
• Solves unique and complex problems that have a broad impact on the business;
• Leads project teams to achieve milestones and objectives as well as provides regular project status updates to senior HR team.

Required:

• Bachelors degree; Minimum of 8 years related experience supporting HR technologies and processes in project management capacity.
• Must have prior experience implementing and supporting Human Capital Management and ERP systems (i.e. Oracle, SAP, Peoplesoft, Taleo, SuccessFactors, Cornerstone, reporting tools, etc.).
• Proven ability to manage cross-functional projects.

Highly Preferred:

• Bachelor's degree; 6-7 years experience leading new/early talent development programs or related structured development programming.
• Ability to develop clear and concise written plans that present a compelling vision for the evolution of the program in line with the strategy.
• Excellent problem-solving skills utilizing data and structured methodologies.
• Above average verbal and written communication skills necessary.
• Previous experience with AI-driven models and helpdesk ticketing systems.
• Strong knowledge of MS Project, MS Visio or similar project management and process tools.
• Ability to communicate complex processes to all levels of leadership, aligning communication style to the needs of the customer. Excellent project management skills with ability to hold self and project resources accountable for deliverables.
• Adaptability and demonstrated ability to quickly shift gears from developing strategy & plans to dealing with operational matters.
• Exceptional project management skills. Adept with technology and learning new systems. Solid process engineering skills.  Able to adapt to changing requirements and environment.  Good customer service and interpersonal skills.  Strong written and verbal communication skills across different audiences.
• Highly motivated self-starter, able to manage multiple priorities, lead cross divisional teams and adapt to changing requirements and environment with limited oversight.
• Demonstrated strengths in design, development and delivery of high-impact talent solutions, and associated change management, to achieve business objectives.
• Has excellent presence and ability to build professional relationships at all levels of the organization as well as drive impact without direct authority.
• Oracle Human Capital Management experience preferred.

#LI-JS1 #LI-Hybrid

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.