Global Operations / Analyst - - Kaygen Inc.
Denver, CO
About the Job
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Job Title: Global Operations / Analyst
Location: Denver, CO
Duration: 6+ months
Roles and Responsibilities:
Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Client Operations Command Center) you will be on the front line of application and environment support.
Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.
Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
" Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
" Bridge the gap between technical staff and management during an incident.
Global Operations BackFill request
The role involves significant interaction with but not limited to:
Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Client Operations Command Center) you will be on the front line of application and environment support.
Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.
" Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
" Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
" Bridge the gap between technical staff and management during an incident.
At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at www.kaygen.com.
Benefits:
Job Title: Global Operations / Analyst
Location: Denver, CO
Duration: 6+ months
Roles and Responsibilities:
Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Client Operations Command Center) you will be on the front line of application and environment support.
Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.
Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
" Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
" Bridge the gap between technical staff and management during an incident.
Global Operations BackFill request
The role involves significant interaction with but not limited to:
Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Client Operations Command Center) you will be on the front line of application and environment support.
Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.
" Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
" Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
" Bridge the gap between technical staff and management during an incident.
At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at www.kaygen.com.
Benefits:
- Free Healthcare Insurance
- Vision and Dental Insurance
- 401(k) Retirement Plan
- Free Life Insurance
- Sick Time Off
- Mentorship Program
- Referrals
- Family and Wellness benefits
- Continuous Growth and Career Development
Source : Kaygen Inc.