Global Media Support Operators - ICONMA, LLC
Sterling, VA 20166-4346
About the Job
Global Media Support Operators
Location: Sterling, VA
Duration: 12 months
Description:
Global Media Support Operators are responsible for daily monitoring, tracking and coordinating resolution for issues reported on our Digital Platforms including MAX and HBO MAX international.
In this role you will be responsible for troubleshooting issues related to various forms of media including captions, metadata, video, audio, and images. You must also coordinate and communicate with stakeholders and within your team for daily reported incidents and larger volume projects.
About the Job- Core Job Duties & Responsibilities:
Communicate, Monitor and track issues in a Service Now Portal
Perform technical review (QC) and data entry of/for digital content
Utilize Media Asset Management system to update metadata and provide reporting as needed
Knowledge of related standard operation procedures and company policies
Initiate and troubleshoot media acquisition and fulfillment workflows
Work within Office 365 suite for daily tracking and monthly metrics
About You- Minimum Requirements:
Must possess excellent organizational skills, good verbal and written communication skills, and proficient in computer usage.
Must have a thorough understanding of international and domestic media formats (UHD, HD, SD, frame rate)
Must have a thorough understanding of video resolution, and audio formatting
Must have a basic understanding of Media files including file formats, codecs, file size and storage
Must have demonstrated experience dealing with immediate deadlines that require problem solving and “on the fly” critical analysis
Must be self-motivated, highly organized, detail oriented, and able to handle multiple projects simultaneously under tight deadlines in a team environment
Able to work independently and within a team
Must always maintain professional attitude, demeanor and relationship with Client management, co-workers, and staff.
Must have the legal right to work in the United States
About You- Preferred Requirements:
Bachelor’s degree in Communication Arts or Radio/TV/Film preferred
2 to 3 years experience with various encoding processes, editing, and signal routing in a broadcast/post-production environment is highly desirable.
Experience with Non-linear Editing software and Adobe Creative Suite
Experience with media file transfer and sharing workflows
Multilingual a plus; Spanish and English preferred
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Location: Sterling, VA
Duration: 12 months
Description:
Global Media Support Operators are responsible for daily monitoring, tracking and coordinating resolution for issues reported on our Digital Platforms including MAX and HBO MAX international.
In this role you will be responsible for troubleshooting issues related to various forms of media including captions, metadata, video, audio, and images. You must also coordinate and communicate with stakeholders and within your team for daily reported incidents and larger volume projects.
About the Job- Core Job Duties & Responsibilities:
Communicate, Monitor and track issues in a Service Now Portal
Perform technical review (QC) and data entry of/for digital content
Utilize Media Asset Management system to update metadata and provide reporting as needed
Knowledge of related standard operation procedures and company policies
Initiate and troubleshoot media acquisition and fulfillment workflows
Work within Office 365 suite for daily tracking and monthly metrics
About You- Minimum Requirements:
Must possess excellent organizational skills, good verbal and written communication skills, and proficient in computer usage.
Must have a thorough understanding of international and domestic media formats (UHD, HD, SD, frame rate)
Must have a thorough understanding of video resolution, and audio formatting
Must have a basic understanding of Media files including file formats, codecs, file size and storage
Must have demonstrated experience dealing with immediate deadlines that require problem solving and “on the fly” critical analysis
Must be self-motivated, highly organized, detail oriented, and able to handle multiple projects simultaneously under tight deadlines in a team environment
Able to work independently and within a team
Must always maintain professional attitude, demeanor and relationship with Client management, co-workers, and staff.
Must have the legal right to work in the United States
About You- Preferred Requirements:
Bachelor’s degree in Communication Arts or Radio/TV/Film preferred
2 to 3 years experience with various encoding processes, editing, and signal routing in a broadcast/post-production environment is highly desirable.
Experience with Non-linear Editing software and Adobe Creative Suite
Experience with media file transfer and sharing workflows
Multilingual a plus; Spanish and English preferred
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Source : ICONMA, LLC