Global Field Service Technical Specialist - John Crane

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

The Field Service Technical Specialist is responsible for providing hands-on service and site assistance on John Crane Turbomachinery products supporting compressor manufactures and end user customers.  
 
As part of the Global Turbomachinery team the incumbent will support the company drive to expand our portfolio of Services & Products in the Turbomachinery market in accordance with the corporate objectives, strategy, and plans. The F.S. Technical Specialist travels extensively in the US and abroad.

• Onsite Dry Gas Seal removal, strip, inspection, rebuild and installation into Turbo
   compressors.
• Identify and assist customers with upgrades of all Turbomachinery products.
• To understand and report upon the commercial opportunities of each customer site
   visited through the use of site surveys, the commercial opportunity sheet and
   customer interaction.
• Provide training to customers on gas seal and system related subjects.
• Troubleshooting on all Turbomachinery products.
• The role will include extensive levels of travel (up to 80%), sometimes to remote areas both onshore and offshore and outside of the US if required.
• To create a comprehensive customer report outlining all site activities including,
   observations, recommendations and actions.

• High School diploma or equivalent required, college preferred.
• Minimum 3 years’ field service experience.
• Must have prior experience with turbomachinery (compressors and turbines).
• Operational gas seal inspection and build hands-on experience
• Good communication skills.
• Willingness and proven capability to travel at short notice
• Capable of reading general assembly drawings
• The ability to work under pressure and take a methodical approach to work is a plus.
• Must have license to operate a motorize vehicle and the ability of driving overseas
• Effective written and oral communication skills
• Proven ability of year-round on call support
• Experience working for a global company and working in a diverse work environment
   is a plus.  
• Must be self-motivated and a collaborative contributor.
• Ability to speak, read, and write in English.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)