Global External Workforce Business Partner - Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Block's Global External Workforce Program team works holistically across Block business units in EMEA, APAC and NORAM to drive strategy, compliance, and education for all external workforce related business. Our team provides the people, processes and technologies required to deliver an industry leading external workforce program. External Workforce Business Partners (EWBPs) at Block provide strategic and operational partnership - working in partnership with Block leadership and cross functional teams to ensure external workforce is successfully executed across governance, risk and compliance, learning and development, supplier engagement and human capital management. 

We are looking for an External Workforce Business Partner to join our team. Based remotely from anywhere in the United States, you will report to the Global Head of External Workforce  and partner with your EWBP colleagues (US and Australia based) to ensure successful development and delivery of Block’s External Workforce Program globally.

You will:

• Help build a scalable global external workforce program to manage all global external workers - staff augmentation  workers, vendor workers, independent contractors, and freelancers/influencers.

• Provide daily guidance to internal Block partners in EMEA, NORAM and APAC on external workforce staffing processes - in person, via video, Slack and ticketing systems.

• Create creative solutions for business DRIs for external workforce business issues. 

• Create and deliver optimized process and policies to help balance compliance with helping Block move with agility.  

• Discover and deliver flexible technology options to match our next generation technology services for the External Workforce Program’s customers.

• Help assess, manage and drive external vendor relationships to ensure their level of service supports Block’s growing needs.

• Create process documentation and policies, and ensure processes are communicated, and training delivered to partners across Block.

• Supports business DRIs to manage the procurement and workforce management of Temp, Vendor, and BPO external workers.

• In partnership with Block’s MSP, provide support to Block managers related to external workforce guidelines and procedures. 

  • Be a day to day point of contact for the MSP to support with external workforce and relationship issue resolution.

  • Work with the MSP and EWBPs to help establish supplier metrics and deliver performance feedback to inspire improved service delivery.

  • Partner with MSP to help execute on business plans that focus on consistency, transparency and support for the external workforce population and Block hiring managers.

• Work with cross-functional teams to ensure streamlined provisioning process.

• Provide a high level of partnership to Block’s business partners. 

• Support other ad hoc projects as required.

You have: 

• 6+ years of experience in contingent workforce, vendor management, procurement, or human resources operations.

• Proven track record in employment relations support for contingent workforce matters.

• Demonstrated expertise in building and managing scalable global external workforce programs.

• Experience creating and implementing streamlined processes and policies for compliance and agility in a fast-paced environment.

• Excellent communication skills, providing daily guidance globally through various channels (in-person, video, Slack, ticketing systems).

• Ability to work independently, taking initiative to drive projects to successful completion.

• Proficiency in Google Suite and Microsoft Suite for efficient workflow and collaboration.

Nice to have

• The ability to create and maintain complex spreadsheets in Excel, and create PowerPoint presentations 

• Project management and/or program management qualifications

Please note, although this is a remote position - we are not hiring in Zone A for this role. If you are currently located in Zone A and are in the process of moving to a different zone, please indicate that on your application. 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $101,500 - USD $152,300
Zone B: USD $94,400 - USD $141,600
Zone C: USD $86,300 - USD $129,500
Zone D: USD $76,200 - USD $114,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.