Global Director of IT Service Desk - Piper Companies

Piper Enterprise Solutions is currently looking for a Global Director of IT Service Desk to be a part of a leading data infrastructure company centered on creating digital trust. The Global Director will be responsible for managing a team of 25-50 people worldwide to provide IT solutions. This position is a Hybrid permanent role in Dallas, TX. The ideal candidate has 10+ years of leadership experience, specializing in global service desk experience in EMEA and/or APAC regions.

Responsibilities of Global Director include:

·       Supporting overall global IT service desk

·       Manage a team of 25-50 people across the globe, providing global/local IT support

·       Strengthen team structure, build internal capabilities in house, and implement/improve supporting processes to align with broader IT department

·       Ensures 24/7 coverage for incidents and drives high customer satisfaction

Qualification of Global Director include:

·       Global Service desk experience (EMEA and APAC)

·       10+ years of leadership experience

·       ITSM Transformation experience

·       Willing to work off hours due to time zone difference (likely 2 days a week)

Compensation for Global Director include:

·       Annual Salary Expectations: $160,000 - $180,000 *depending on experience*

·       25% targeted annual bonus

·       RSUs

Keywords: Global Director, IT Service Desk director, Global head of IT, IT director, International Director of IT, International help desk, IT service desk, global service director, global IT desk, IT director, IT head, International IT head