Global Digital Solutions Architect - Merz North America, Inc

The Global Digital Salesforce Solution Architect Owns the technical design of the Salesforce system, ensuring declarative and non-declarative features are used appropriately and that the organization can scale as the amount of functionality grows.  As the solution architect for Salesforce solutions at Merz, you will play a pivotal role in the design and sustainment of scalable, secure solutions spanning the Salesforce ecosystem and our global commercial businesses. You will own the integrity and strength of our implementations on Sales, Service, Marketing, Loyalty, Analytics, Data, and related clouds.

Responsibilities 

• Solution Architecture:

  • Manages the technical architecture of enterprise Salesforce solutions that may include custom development, integrations, and data migration elements. Conducts thorough analysis of requirements and provide recommendations on Salesforce features, functionalities, and customizations.
  • Collaborates with internal stakeholders and leads design sessions to understand and translate business requirements, define deliverables and develop well-architected solutions that best leverage the Salesforce platform within clients’ architectural landscape.
  • Advise on technical best practices for solution design; create prototypes and proof of concepts, identify gaps between current and desired end-states and document the details of the solution.
  • Guides cross-functional teams including Business Analysts, Developers and Project Managers to deliver quality solutions within budget and timeline.
  • Conducts regular design reviews and provides technical guidance to development teams to ensure high-quality and scalable solutions.
  • Stays up to date with the latest Salesforce releases, features, and industry trends, and provide recommendations on how to leverage them to improve our Salesforce implementations.
  • As needed, troubleshoot, resolve, and track Salesforce end-user issues when expertise is required

• Communication:

  • Provides clear and visible communication to all stakeholders.
  • Presents written recommendations, solutions, and insights to senior leaders and stakeholders, facilitating prioritization and influencing the global architecture.
  • Understands the scope of the upcoming enabler work and collaborates with product owners to assist with decision-making and sequencing of the critical initiatives.
  • Experience explaining complex technical concepts to non-technical stakeholders.
  • High facilitation and collaboration skills
  • This role may require taking up calls during offshore hours to provide architecture and design guidance for teams in APAC region.

• Leadership:

  • Strong influential skills – must be able to work confidently and effectively with multiple departments and levels within the company.
  • Provides guidance and mentorship to developers, ensuring adherence to Salesforce best practices and standards.
  • Vision and passion for continuous improvement

• Attitude and Outlook:

  • Proactive nature, strong attention to detail, and decision-making skills
  • Persistence, resilience, and creativity to overcome obstacles and persevere until projects are delivered.
  • Detailed oriented, highly collaborative, and persistent in the face of obstacles or challenges

Technical & Functional Skills:

• Strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes. Hands on expertise in Sales cloud, Service cloud, marketing cloud and data cloud
• Experience with Salesforce integration patterns and integrating Salesforce with other systems using tools such as Mulesoft anypoint platform or equivalent.
• Strong knowledge of Salesforce best practices, design guidelines and development standards

Minimum Qualifications:

• Bachelor’s Degree – a 4-year undergraduate degree in business, IT/related field
• Total of 8+ years’ total experience in Salesforce Marketing, Sales, Service and Experience Clouds
• 4+ years of experience in architecting solutions and integrations across Salesforce platforms, with a proven track record of solution implementation for complex business requirements
• 4+ years’ experience in Salesforce custom development including Visualforce, lightning, flow etc.

Preferred Qualifications:

• Hold Salesforce certification(s) - Salesforce Application Architect, Salesforce Certified Integration Architecture Designer, Salesforce Certified Data Architect, Salesforce Certified Sales Cloud Consultant, Salesforce Platform Developer, etc.
• Proficiency in Jira, MuleSoft, Tableau, Visio, Confluence software
• Experience with Agile Methodologies is a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Digital Marketing Generalist/Multidiscipline