Global Account Representative - Corporate Travel Management, Inc.

Summary of Position:

To oversee daily internal global account management related tasks and projects and assist global account management team members in managing customer reporting analysis, financials, quarterly review, and other various account management project needs. Prioritizes project requests and communicates with global account management team to meet project and reporting deadlines.

Responsibilities and Duties:

• Perform in depth reporting and data and financial analysis for trends and recommendations as a team.
• Help troubleshoot global data by working as the liaison between Radius and Travel and Transport.
• Serve as a liaison between the Global Account Management team and Radius Travel on global projects.
• Lead global project meetings, including monthly calls with Radius Travel on data optimization.
• Be familiar with Radius Travel agencies and establish relationships to help support projects requested by clients and global account managers.
• Provide support to the Global Account Management team and customers with questions and/or consultations on global programs, including data and trends.
• Prepare and distribute (as requested) weekly, monthly and quarterly reporting for customers.
• Prepare and coordinate quarterly review documents and other professional customer communications for the account management team.
• Prioritize project requests submitted, multi-tasking skills a must.
• Research writing and development of industry related documents and professional presentations for use by the account management team.
• Read daily briefings and industry publications to keep abreast of industry developments and summarize and communicate with account management team.
• Communicate concerns, ideas and general information (positive or negative) through appropriate channels.
• Attend travel-related webinars and training as needed or requested by the management team and write summary evaluations of material presented.
• Prompt return of email and voicemail messages throughout the day.
• Serve as the backup for global account managers and global reporting specialist.
• Must maintain regular and reliable attendance.
• Limited travel required.
• Other duties as assigned.

Leadership Responsibilities:

• This individual must be able to work closely and communicate with global clients, global account management contacts, Radius Travel, Radius Travel agencies and other internal departments and manage and prioritize requests for multiple accounts. This position does have direct client contact and responsibilities. This position does not have direct reports and therefore no responsibility for hiring/firing or appraisals.

Required of all CTM Positions:

• Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Work independently and as part of a team.
• Professional written and verbal communication.
• Meet deadlines, handle, and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Basic math.
• Read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience:

• High School Diploma or equivalent required.
• College degree in business, marketing, or communications required*
• One or more years of experience in the travel industry or customer-service industry preferred.
*Relevant experience in the travel industry may be substituted on a year-for year basis for the college education requirement.

Knowledge, Skills, and Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and interpret documents such as training guides, reporting and technology instructions and procedure manuals.
• Strong customer service and communication skills.
• Ability to coordinate reports and presentation, including presenting to customers.
• Must work well/communicate with all levels of internal contacts.
• Ability to write routine correspondence and professional communication documents.
• Must have strong analytical skills, including reading, interpreting and modifying various types of reports.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of MS Office applications, accounting and finance basics and statistical knowledge preferred.

EEO Statement:

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce.  All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us by clicking here. We will make every effort to respond to your request for assistance as soon as possible.  Please provide a preferred contact method for response via email or phone.

 

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

 

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Pay Range:USD $60,000.00 - USD $70,000.00 /Yr.