Glenwood, MN: Night Auditor - Baymont by Wyndham and Penny's Diner - Avantic Lodging Enterprises

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must maintain composure and objectivity under pressure. Job Duties & Functions Job Duties & Functions
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to Avantic Lodging Enterprises standards.
• Maintain Front Office computer system operation according to Avantic Lodging Enterprises standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Avantic Lodging Enterprises standards.
• Maintain proper record keeping (i.e., log books, etc.) according to Avantic Lodging Enterprises standards.
• Be familiar with all Avantic Lodging Enterprises' policies and house rules.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.'s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Avantic Lodging Enterprises procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Handle items for "Lost and Found" according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequency Grid

N = Not Anticipated O = Occasionally F = Frequently C = Constantly 0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift)

Work Environment

Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

Frequency: C

Associate is subject to outside environmental conditions: No effective protection from weather. Frequency N

Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.

Frequency N

Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.

Frequency N

Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body. Frequency N

Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

Frequency N

Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.

Frequency N

Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids. N Associate is required to function in narrow aisles or passageways.

Frequency N

Associate is exposed to infectious diseases. N None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).

Frequency C

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.

Frequency N

Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.

Frequency N

Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.

Frequency N

Kneeling: Bending legs at knee to come to rest on one or both knees.

Frequency N

Crouching: Bending the body downward and forward by bending leg(s) and spine.

Frequency N

Crawling: Moving about on hands and knees or hands and feet.

Frequency N

Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).

Frequency N

Standing: Remaining upright on the feet, particularly for sustained periods of time.

Frequency C

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Frequency F

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Frequency O

Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

Frequency O

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.

Frequency F

Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Frequency F

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.

Frequency C

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.

Frequency C

Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Frequency C

Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.

Frequency C

Lifting

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.

Frequency O

Amount Up to 10 lbs.

Background Check

This job requires a valid drivers' license and motor vehicle background check. No

This job requires a criminal background check. Yes

This job requires a drug screen to be completed. No

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Avantic Lodging Enterprises, Inc is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.