Service Desk Administrator l - MidWestOne Bank

Overview

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This position is an entry-level helpdesk role focused on first-tier support and triage of IT incidents.   This position will perform troubleshooting and remediation of Windows Operating Systems and applications and will escalate issues to the correct IT resource, when necessary.

Role is eligible for hybrid/remote status after completion of training.

Responsibilities

• Responds to helpdesk incidents as an employee’s initial point of contact to triage, remediate, or escalate service tickets.
• Troubleshoots basic hardware and software problems via remote tool to work within defined Service Level Agreements (“SLAs”).
• Works with senior IT staff to resolve more complex or advanced issues.
• Performs various maintenance of desktop computer equipment, which may include any of the following tasks:
  • Installation and configuration of PC hardware and software, including printers, scanners and other desktop peripherals.
  • Monitoring of security hotfixes and patch status and installation of necessary security updates.
  • Active Directory Security changes
• Maintains an excellent working relationship with Information Services customers and works proactively to fulfill customer needs.
• Participates in Service Delivery Team meetings and Information Services Department meetings.
• Assists with maintenance of departmental procedures documents.
• Maintains competency in the areas listed above and stays abreast of new technologies and information security risks.
• Performs other duties as assigned.
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The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications

• Associates degree or equivalent combination of education and related work experience.
• In addition to education in the field of business or information technology, a technical school certificate or a minimum of 1 year of comparable work experience is required.  MCDST, COMPTIA A+, or comparable certifications, are preferred.
• Must have a strong understanding of information technology and information security.  
• Banking or financial experience is preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!