Gift Systems Manager - The Planet Group

Gift Coordinator
3 months
New York, New York

Pay Range: $24-29/hr

Must Haves: 

• Knowledge/compliance with IRS 
• Experience overseeing or managing staff/team.
• Bachelor's degree or equivalent in professionally experience is required.
• 2+ years of experience in billing, accounting, customer relationship or information systems management. Strong research skills, record keeping and database management skills.
• Microsoft Office suite knowledge required.
• Ability to prioritize and execute tasks in a high-pressure environment.

Preferred: 

• Experience in a higher education institution working within the development or accounting environment

Job Summary:
Reporting to the Deputy Director of Gift Systems, the incumbent will work closely with the senior management, fundraising, and alumni relations staff to provide guidance with policies and procedures for gift revenue intake. This individual will be responsible for the management of all activities related to the processing and communication around check, cash, and credit card gift submissions. As well as being responsible for communication around the fundraising, gift acceptance, matching gifts and system related inquiries.

The Gift Systems Manager will be responsible but not limited to:

• Proactively reach out to Chief Development Officers (CDOs) and Senior Business Officers (SBOs) across all schools/units to discuss policies, procedures, and upcoming deadlines.
• Supervise the handling of gift inquiries submitted as Salesforce Cases.
• Generate and oversee case reports, monitoring metrics related to closed or resolved cases, open cases, and case duration.
• Provide guidance to staff on system processes and oversee their work.
• Ensure effective utilization of the fundraising system, serving as a liaison for system updates or new implementations.
• Maintain detailed records of all transactions related to check, credit card, and cash submissions, including donor information, gift date, amount, recipient unit, and notes on current and future steps.
• Conduct financial adjustments for outflows from check, credit card, and cash accounts.