Gift Shop Supervisor - Live! Casino and Hotel Maryland
Hanover, MD 21076
About the Job
Why We Need Your Talents:
The Lead Gift Shop Team Member is responsible and accountable for: the successful operation of the Gift Shop; ensuring the guests of the gift shop have an enjoyable experience during their visit to Live! Casino & Hotel; and demonstrating the Live! Casino & Hotel service standards of Clean, Safe, Fast, Friendly and Fun.
Responsibilities:Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Where You Will Make An Impact:
- Assist with the developing and training Team Members to ensure excellent Customer Service and Product Knowledge
- Continually giving feedback on Team Members on their individual development and completing their review process in a timely manner
- Completing schedules two weeks prior and ensure the department stays within their budget
- Setting the example for Team Members
- Understanding must always be ready to step up in the absence of Team Member
- Manages and maintains for the daily operations of the gift shop
- Evaluating and purchasing gift shop merchandise and maintaining inventory
- Maintain inventory to ensure minimum shrinkage
- Works with sales, marketing and corporate on promotional needs
- Review gift shop activities with the Retail Manager as necessary
- Meet with department directors and managers as necessary
- Participate in buying processes and events as deemed appropriate by manager
- Other duties as assigned.
Job Requirements (skills, knowledge, and abilities)
- Ability to read, speak clearly, and listen. Exceptional communication skills.
- Ability to perform assigned duties under frequent time pressure in an interruptive environment. Able to complete reports.
- Ability to analyze and interpret departmental needs and results
- Ability to accept constructive criticism and correct faults and issues as directed and or warranted. Knowledge of company policy procedures.
- Ability to read basic instructions and perform basic mathematical functions. Ability to also solve complex problems.
- Knowledge of good customer service techniques
Educational Requirements
- A high school diploma or GED equivalent.
- Retail customer service training would be a plus
- At least One (1) – Three (3) years’ experience in retail supervisory processes and personnel. Supervisory or team leadership experience a plus.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
- Ability to stand for long periods of time without sitting or leaning.
- Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
- Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
- Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.
Working Conditions
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.