Genesys Consultant - Charlotte, NC / Phoenix, AZ / Minneapolis, MN / Des Moines, IA / San Francisco - Georgia IT Inc.

BrookfieldCharlotte, NC / Phoenix, AZ / Minneapolis, MN / Des Moines, IA / San Francisco, CA / San A, WI

About the Job

Job Title : Genesys Consultant
Location : Charlotte, NC / Phoenix, AZ / Minneapolis, MN / Des Moines, IA / San Francisco, CA / San Antonio, TX / Denver, CO
Rate : DOE
Position Type : 2 year contract

(US CITIZEN, GC. GC-EAD, H4 EAD preferred)

No Third party C2C

Job Description

Ownership of full Genesys development cycle in support of small enhancements and large project initiatives for diverse lines of business

Translation of business requirements into a Technical Specification Design document
Interaction Routing Designer (IRD) tool used to create and maintain routing strategies in-line with an enterprise code standard
Utilization of Configuration Management Environment (CME) transaction list objects to configure options in support of the routing strategies
Perform full unit testing in development lab environment and support QA team in setup and configuration of lab components
Conduct peer code reviews and formal hand-off of code to QA
Create formal documentation (standard Production Installation Document) depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations
Support of Systems Integration Testing and User Acceptance Testing
The senior level developer will coach less experienced members of the internal CTI Development team to ensure knowledge share and adherence to coding standards
Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues

Source : Georgia IT Inc.