General Practice Technician Supervisor - Berkeley Dog and Cat Hospital - PetVet Care Centers

Position Overview:

Berkeley Dog & Cat Hospital is a unique hospital offering Emergency Medicine, General Practice, Surgery and Dentistry. We have been providing our clients and their beloved pets with advanced and compassionate veterinary care since 1907. We are dedicated to providing the best possible service to our patients. We looking for a full time General Practice Technician Supervisor to partner with the Leadership team to co-lead our busy and growing team of RVTs and Veterinary Assistants in our various departments. We are fortunate to have passionate and hardworking team members providing high level nursing care to our patients. This is an opportunity to grow in the field and help shape future technicians as well as to shape a hospital. This role is part of our Leadership Team and the Technician Supervisors work closely with our Hospital Manager, Technician Director, Operations Manager and ER Technician Supervisor to shape the direction of the practice. To be successful in this position the right individual will spend 90% of their time on the floor providing hands on training, supporting the team and leading by example.

Responsibilities:

• Supervise technicians and other medical personnel in assigned department, evaluating performance (introductory and annual), reviewing time reporting, enforcing company policies and communicating new practices and policies regarding technical duties; participate in selection and discipline of staff.
• Schedule staff according to departmental needs, monitoring and regulating overtime hours worked by staff, ensuring proper coverage in times of shortage.
• Administer on-call schedule as well as standard schedule for staff.
• Train new staff in their responsibilities; mentor all staff regarding performance and training needs.
• Perform the duties of technician or assistant, as scheduled.
• Liaison with other departments and supervisors regarding patient care and hospital operations; resolve issues, as needed.
• Oversee cleaning, stocking, and inventory duties for the department.
• Exhibit confidentiality and professionalism in all regards for employee issues; be proactive in approach to issue resolution.
• Keep hospital management informed of any issues or risks that might impact operations or employee relations; work with management team to resolve.
• Hospital policies and procedures, including contents of Employee Handbook
• Clinical laboratory procedures
• Medication calculations and administration
• Venipuncture
• Catheter placement
• Animal restraint
• Vital sign monitoring
• Client communications
• Radiographic technique and anesthesiology
• Patient physical assessments
• Oversee and manage the overnight operations of the facility
• Ensure the safety and well-being of patients during the night shift
• Monitor and assess patient conditions, including vital signs and symptoms
• Respond to emergencies and provide immediate medical intervention

Skills:

• Strong knowledge of Veterinary physiology, anatomy, and medical terminology
• Ability to use critical thinking skills to assess patient conditions and make appropriate decisions
• Excellent communication and interpersonal skills for effective collaboration with team members
• Ability to remain calm under pressure and handle emergency situations effectively
• Leadership Skills
• Time Management
• Organization Skills
• Ability to problem solve
• Ability to multi-task and have attention to detail
• Must be able to work in a team as a team player
• Empathy

Essential Functions:

• Supervise technicians and other medical personnel in the assigned department, evaluating performance (introductory and annual), reviewing time reporting, enforcing company policies, and communicating new practices and policies regarding technical duties; participate in the selection and discipline of staff.
• Schedule staff according to departmental needs, monitoring and regulating overtime hours worked by staff, ensuring proper coverage in times of shortage.
• Administer the on-call schedule as well as the standard schedule for staff.
• Train new staff in their responsibilities; mentor all staff regarding performance and training needs.
• Perform the duties of a technician or assistant, as scheduled.
• Liaison with other departments and supervisors regarding patient care and hospital operations; resolve issues, as needed.
• Oversee cleaning, stocking, and inventory duties for the department.
• Exhibit confidentiality and professionalism in all regards for employee issues; be proactive in the approach to issue resolution.
• Keep hospital management informed of any issues or risks that might impact operations or employee relations; work with the management team to resolve.

Qualifications:

• High School Diploma required.
• RVT license preferred
• 3-4 plus year of veterinary technician experience 
• High level of competence in the complete range of veterinary technician skills.
• Working in a team environment.
• Customer Service.
• Attention to detail.
• Verbal and written communication skills.
• Supervisory skills, including performance management, feedback, and communications.
• Staff scheduling skills.
• Professionalism and ability to properly handle confidential information.

Competencies:

• Leadership skills.
• Time management.
• Organization skills.
• Interpersonal skills.
• Multi-tasking and setting priorities.
• Empathy.

Additional Notes:

• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or equivalent experience.
• Registered Veterinary Technician (RVT) or must possess or be eligible to be granted a Veterinary Assistant Controlled Substances Permit (VACSP) in California or equivalent as required by other states.

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.