General Merchandise Department Manager - Hy-Vee
Springfield, IL 62704
About the Job
General Function:
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the most innovative and best quality product at a competitive retail price.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Health Wellness Home, Store Operations, and Perishables
Positions that Report to you: Health Market Department Employees
Primary Duties and Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
- Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with store director.
- For the purposes of homeopathic and natural wellness products, employee will assist customers by accessing/obtaining information and pointing to the product, however will not provide instruction on the product or its use.
- Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc.
- Determines weekly work schedule and establishes a daily work plan for the department. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
- Tracks proper rotation of products, checks for expired code dating, and orders merchandise for replenishment.
- Communicates with employees regarding sales and ideas. Assists in educating customers by offering suggestions and answering questions, etc.
- Handles and satisfies customer issues.
- Adheres to company policies and individual store guidelines.
- Figures retail pricing and ensures correct pricing.
- Analyzes weekly and monthly sales and trends, prepares ad projections, and writes ads
- Plans displays, promotions, and determines pre-orders.
- Determines sanitation guidelines and procedures and ensures compliance.
- Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
- Fills displays, checks in delivered merchandise, and works in the sales area. Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Determines placement of merchandise and rearranges as needed.
- Assists in other areas of store as needed.
- Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
- Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
- Must possess the ability to compose original correspondence; follow technical manuals and have increased contact with people.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Education and Experience:
High school diploma or equivalent preferred; 1 – 3 years of previous related work experience.
Physical Requirements:
- Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field
of vision. - Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
- Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.
Source : Hy-Vee