General Manager - Fresh Baguette

About Us
Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013 with the goal of bringing fresh, made-from-scratch organic breads, pastries, sweets and Viennese items inspired by the greatest bakeries in France to the DMV area. Our goal is to create mouth-watering products that people will want to eat just by looking at them. Our popularity with both retail and wholesale customers has allowed us to grow rapidly, with locations in Rockville, Bethesda, Alexandria, Washington DC, McLean, and Germantown.
 

Fresh Baguette has expanded to six retail locations, a production bakery, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. We are passionate about quality and take great pride in everything we do. Our food is made with love by our chefs, bakers, and retail associates to create unique moments of indulgence, delicious to every sense. We are growing and looking for passionate bakers, baristas, supervisors,  senior marketing manager, and managers to join our Fresh Baguette team. 

Fresh Baguette is looking for a General Manager for its 7th bakery cafe, opening this summer in Washington, DC Terrell Place.

The main role is customer service oriented and operations management to ensure customers are always warmly welcome and served in a clean and inviting environment from7 AM to 6 PM every day of the week (including weekends).

Benefits:

• Health Insurance
• 4 weeks of Paid-Time Off
• 401K and 401K Match
• Wellness Reimbursement
• Additional benefits as participation to commute, personal development plan and more
• 40% Employee Discount
• Anniversary Gift Card

As a General Manager you are in charge of:

- Hiring, scheduling work hours and shifts, training and leading a staff team of 8 to 10 people to keep them highly motivated and focused

- Coaching, mentoring, and developing the team and ensure internal promotions and the success of high performers

- Improving financial performance for both revenue and profit by being proactive in developing promotional actions, optimizing the cost of labor and inventory of products to be sold

- Promoting the store in its community and neighborhood

- Managing food preparation and ensuring compliance with company policies, health, and food safety standards

- Paying close attention to the way products are displayed all over the day and to the cleanliness of the store

- Being able to deal with various situations, such as handling customer demands, accidents, technical issues, staff absence

- Developing a pleasant work environment and share the cultural values of the company as well as supporting continuously a harassment and discrimination-free environment for all employees

Skills and Experience

- Experience: Having successful experience in managing a restaurant or a food business.

- Leadership and organizational skills – managing a team involves establishing a strong work relationship and an enjoyable work environment

- Customer service – this customer-facing role requires the ability to remain polite, courteous, and professional at all times

- Communication skills – To be good at communicating effectively not just with customers, but also with their staff. Giving clear direction is important for running smooth shifts

- Business aptitude – managing budgets, schedules, and promotional sales campaigns to increase revenue and profit

- Problem-solving – Being able to deal with any customer complaints or personnel issues, so the ability to troubleshoot and find solutions is key in this role

Benefits:

• Health Insurance
• 401K and 401K Matching
• 4 weeks of Paid-Time Off
• Additional benefits as participation to commute, personal development plan and others
• 40% Employee Discount
• Anniversary Gift Card