General Manager - Washington D.C. at Fountain

WeDriveU is the leader in transportation, specializing in workplace, campus and community transportation solutions serving millions of passengers a year. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Visit www.wedriveu.com to learn more about our company, clients and career opportunities.

National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider Mobico Group.

Job Description:

The General Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplaces for Commuters.

Duties and Responsibilities:

• Act as the client’s main point of contact and an extension of the client’s internal teams.
• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider-facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data-driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance.
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 5 years of relevant experience in transportation demand management, customer service, or hospitality.
• Experience with Project Management in cross-functional environments.
• Ability to set goals and a proven ability to achieve job performance metrics.
• Excellent written and oral communication, interpersonal, and presentation skills.
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
• Ability to master and effectively use various technology platforms.
• Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation.
• Passion for alternative modes of transportation is a plus!

Education and Qualifications:

Hard Requirements:

• 5-10 years of relevant experience in transportation demand management, customer service, or hospitality.
• Bachelor’s degree preferred in Marketing, Communications, Business, or another related field.

EEOC

WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.