General Manager - Crash Champions

General Manager | Crash Champions Careers

At Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert.

Responsibilities

1. Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality, and efficiency.
2. Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
3. Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
4. Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately, and back of shop PPE protocol is upheld for teammate safety.
5. Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave.
6. Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements.
7. Write DRP compliant estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates.
8. Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities.

Qualifications

1. Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
2. Aptitude in decision-making and problem solving.
3. Ability to lead and work collaboratively with others to meet shared objectives.
4. Demonstrated ability to meet deadlines and achieve successful results.
5. Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
6. Proficient with Computers and other technology.
7. Valid driver’s license required.

ID 2024-10156

Category Operations Management

Position Type Regular Full-Time

Remote No

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.