General Manager - Dairy Queen
Upper Sandusky, OH 43351
About the Job
The Restaurant General Manager (RGM) ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.
- Address and resolve guest inquiries and concerns.
- Take responsibility for positive engagement with guests.
- Recruit, hire, develop and motivate team members; manage work schedules.
- Maintain a safe, comfortable work environment for employees and customers. Ensure the restaurant is clean and equipment is in good working condition at all times.
- Ensure that ingredients and menu items are properly stored, handled, prepared, and presented with great care and concern for food safety.
- Maintain a local marketing program that will continue to grow sales.
- Manage administrative responsibilities such as employee time keeping, inventory management, cash handling and sales reporting.
Requirements:
- Ability to work minimal 50 hrs/wk; including evenings and weekends.
- An associate’s degree or equivalent, and at least one (1) year related experience and/or training.
- Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to promote positive team atmosphere; opportunities for growth/development.
- Must have a valid driver’s license.
Physical Demands/Working Conditions
- While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant