General Manager/Unit Manager - Graspa Group
Miami Beach, FL
About the Job
Our core Values:
Guest Focus
Reliable
Attentive
Service with the smile
Passion
Always Have Fun
Florida's first Segafredo, l'Originale is a hangout spot for locals and visitors on Lincoln Road.
Brought over from Italy in 2000, l'Originale is perfect for people watching while enjoying Italian tapas, sipping on a drink from the extensive cocktail menu and listening to great music.
Description
Are you a passionate leader with a love for hospitality? We are looking for a General Manager (GM) to join our dynamic team in the heart of the hospitality industry! As the GM, you will have the unique opportunity to create a welcoming environment for both our guests and our staff while ensuring the highest standards of service and operational excellence. Your role will be pivotal in shaping the guest experience, driving business growth, and fostering a positive workplace culture. You will be responsible for overseeing daily operations, developing strategic initiatives, and managing budgets to ensure profitability. If you have a knack for problem-solving, exceptional communication skills, and a genuine desire to lead a team, this role could be the perfect fit for you. We pride ourselves on our friendly atmosphere and strong community, and we are eager to find someone who shares our values of collaboration, respect, and commitment to service excellence. Join us if you're ready to make a significant impact and elevate our establishment to new heights!
Responsibilities
- Oversee daily operations to ensure efficient and effective service delivery.
- Manage and motivate staff, fostering a positive work environment and promoting teamwork.
- Develop and implement strategic plans to enhance guest satisfaction and business profitability.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Monitor financial performance, including budgeting, forecasting, and cost control.
- Maintain high standards of cleanliness, safety, and customer service throughout the establishment.
- Ensure compliance with all health and safety regulations as well as company policies.
- Conduct regular performance evaluations and provide ongoing training and development for staff.
- Provide strong presence in local community and high level of community involvement by restaurant and personnel.
Requirements
- Proven experience as a General Manager or similar managerial role in the hospitality industry. Bar knowledge highly preferred.
- Strong leadership and team management skills with the ability to inspire and motivate others.
- Excellent communication and interpersonal skills with a customer-focused attitude.
- Ability to analyze financial reports and manage budgets effectively.
- Proficient in MS Office and hospitality management software.
- Strong problem-solving abilities and adaptability in a fast-paced environment.
- A degree in Hospitality Management or a related field is preferred.
- Please note that this position requires the ability to work long hours, including late night and weekends, as needed
Competencies:
- Initiative
- Leadership
- Professionalism
- Outgoing personality
- Communication
- Team building
- Drive and trustworthy
- Employee development
- Stress tolerance/Flexibility
- Interpersonal relations
- Client/Customer service
- Self-discipline
Key skills and abilities:
Planning
Technical skills
Rewarding and motivating
Regulatory and Safety compliance
Delegating and directing
Open to learn and self-development
Teamwork skills
Organizational
Problem solving
Communication
Flexibility
Supervisory Responsibility
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.
Physical Demands
The employee is required to stand for long periods as well as walk, bend and stoop
Position Type/Expected Hours of Work
This position regularly requires long hours and weekend work. 50 + week!
The statements contained herein reflect general details as necessary to describe the principle functions of any position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load, gain additional experience to further the individual's professional development. Equal Opportunity Employer: It is Graspa Consulting's policy to recruit, hire, train, and promote in all job titles without regard to race, color, religion, sex, gender, national origin, ancestry, physical or mental disability, age, medical condition, marital status, military service, sexual orientation, or any other basis protected by law.